UK.GOV Account "The details entered don't match our records "

I entered my BRP number but the result does not match my details. The name is wrong, the picture is not me. I have raised it but they said no timescale on when can be fixed. Does anyone know how long it takes to fix the technical issue? I need the share code for the new job!!!

Hi. please i need some clarity. If a BRP is reported lost and a replacement application is underway, how are you supposed to verify your right to work or right to rent status before the new one?

Hi Akinlami

Sorry, we can only answer questions appropriate to HMRC on this forum.

Thank you.

Hi kristine Hane,

If your details match it could be that the system does not hold enough information to be able to ask you verification questions. We cannot be sure as we are unable to access your record from this forum.

Thank you.

Hi,

Unfortunately we do not have a timescale for this.

Thank you.

A few weeks ago, I checked my share code with my details of BRP number and date of birth, I received my share code at that time but now I'm trying to check my share code again because I don't remember my previous one and when I entered my details, it keeps showing "The details entered do not match our records". Is there something wrong due to any technical fault?

Hi ANUSANKAR MADAMBIL KALARICKAL HOUSE
You will need to report this issue on the page.
Thankyou.

Dear HMRC admin I self-registered today for first time on self assessment for tax returns with a new Gateway Number. I filled in my First and last name, DOB and NI number correctly. However it says “ the details do not match our records” However, I remembered I had registered myself in 2022 for an account with gateway number Again I had signed in with the old Gateway number and filled in first and last name, DOB and NI number correctly. Again it says “the details do not match our records’ I have been locked out for 24 hrs trying to access and match the details. Is there anyway to sort this out ? Thank you, Khine

Hi I'm trying to check my visa immigration status and my Right to work for my employer but I get " details don't match our records " any help on what is going on please ?

Hi Hermes Wouansi
We can only answer HMRC questions.
Thankyou.

Hi Khine Tun

If the details don't match, you need to contact our Income Tax department to ensure the details are up to date and correct -

Income Tax: general enquiries

Thank you