UK.GOV Account "The details entered don't match our records "

Hi Alexanderwilliamii,
To access and use many of HMRC's online services customers may have to verify their identity online.
Not everyone will be able to verify immediately as the service is in development and limited to questions about pay and tax from employment, Self Assessment, tax credit details, passport information, UK credit reference data, UK driving licence information and Northern Ireland driving licence information.
If you are locked out , you will see the message: 'We cannot confirm your identity, you have tried too many times, your account is locked for 24 hours'.
We cannot unlock your account.
If you are confident the details being entered are correct, you will need to report the issue using the link at the bottom of the page.
Thank you. 

 

Hi HMRC, We moved to UK on 7 March 2024 , I am looking for a 30 HR child care service for my 4 yr child , after login to government gateway account it says no records match and it a same error from last 7 days , could you please help us to get the 30 HR funded code so he can start the primary from April session , my child date of birth is 31 Jan 2020 , seeking help in this else we will miss the session for him

Hi, I am unable to get my share code online and need to provide with my employer. Already apparoached help centre but one is addressing my issue.

Hi gupta.csgaurav,
For assistance please contact our Childcare Service helpline:
0300 123 4097 open Monday to Friday 8am to 6pm. 
Childcare Service helpline
Thank you, 

Hi eng_syedovais

You will need to contact the online helpdesk for assistance Technical support with HMRC online services

Thank you

Dear Team, I am on a Working visa Since December 2021. I am covering enough hours under my contract in my permitted work in hospitality. Apart from that if I am doing another job for an additional 20 hrs I have below doubts. 01. Can I work in any sector? 02. Can I work in any position? Because I am working as a Hospitality Manager, can I work as a facility assistant at NHS (it's related to hospitality but a different position)? Please advice... Thanks 

Name removed admin 

Hi Balamurali Balasinham,
For working visa advice, you can find details on the best department to contact here:
Contact UK Visas and Immigration for help
Thank you. 

I am encountering trouble setting up my Government Gateway ID. The system indicates that the information I am entering is incorrect, but I am certain that the details I am providing are accurate, as I am copying them directly from my payslip. I have been using this NI number for 6 years. Each time I call HMRC, I get a different answer and instructions. Unfortunately, I still cannot log in.

Hi godzikae,
For assistance you will need to contact our Online Helpdesk Technical support with HMRC online services
Thank you.

I have an active share code due till October 6. I recently generated another share code today and trying to check my right to work on gov.uk non of the share code is working. Pls I need assistance to get this sorted out

Hi Isaac,
Unfortunately we can only answer HMRC tax queries on this forum. For advice on your query, you will need to contact the Home Office for further guidance.
Home Office - GOV.UK
Thank you.

The details entered do not match our records: I have recieved the Visa now we need to connect my visa to e-visa but getting error again and again and no solution we are getting from anywhere. " The details entered do not match our records" I've already tried the helpline multiple times and the email they give also does not help me. What is the issue?

Hi,
Sorry, we can only answer HMRC questions on this forum.
Please contact UK Visas and Immigration for advice.
Thank you.

Hello all, I have an unusual problem, I hope you can help me. I tried to create the E visa using the UKVI account. As the first step , I scanned the BRP card using the UKVI app, But The details scanned by the home office app showing only first letter of my first name and do not match with the account details on the application. surname , date of birth and Nationality matching. First Name On Passport: Giorgio Surname on Passport: Armani First Name on app scanned from BRP: P First Name on application: Praveen Could you please provide advice as to how I should deal with it so that I can complete my E visa. This is really stressing me out.

Hi,
Sorry, we can only answer HMRC questions on this forum.
Please contact UK Visas and Immigration for advice.
Thank you.

So im trying to get access to my account on HRMC, i put in my NI number and full details and its saying my details do not match. I rang up 0300 200 3600 and they i passed security and she gave me a number for IT and no one was answering and there was no option to chose. What do you recommend i do ? My NI number is on my payslips and my full name and address are correct on the letter so i dont know why it doesnt work

Hi Alfieburrell79,
I am sorry you are having problems trying to get access to your account.
I would try the, Technical support with HMRC online services again to advise what has happened.
If you look in this link it also gives Ask HMRC online  this may help.
Thank you.

I’d like to file my Self Assessment tax return online, but since this is my first time, I registered for Self Assessment through the GOV.UK website. I successfully created a Government Gateway account using the GOV.UK ID Check app by scanning my passport and taking a photo. However, I later received an email saying they couldn’t confirm my identity because the information I provided doesn’t match their records. The email advised me to visit the GOV.UK website and use the “Tell HMRC about a change” service to update my personal details. The issue is, I’ve never changed my name, date of birth, or National Insurance number, so I’m not sure what could be wrong—or what to do next. Can anyone advise me on who I should contact or what steps I can take from here?

Hi Man Shun Fu,
We may need to check your record and your personal details to advise you correctly here.
To allow us to do this, contact us by webchat or phone here:
Self Assessment: general enquiries
Thank you.