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This is a new service – your feedback will help us to improve it.

Posted Wed, 14 Feb 2024 15:51:05 GMT by HMRC Admin 25
Hi Alexanderwilliamii,
To access and use many of HMRC's online services customers may have to verify their identity online.
Not everyone will be able to verify immediately as the service is in development and limited to questions about pay and tax from employment, Self Assessment, tax credit details, passport information, UK credit reference data, UK driving licence information and Northern Ireland driving licence information.
If you are locked out , you will see the message: 'We cannot confirm your identity, you have tried too many times, your account is locked for 24 hours'.
We cannot unlock your account.
If you are confident the details being entered are correct, you will need to report the issue using the link at the bottom of the page.
Thank you. 

Posted Wed, 20 Mar 2024 19:02:54 GMT by
Hi HMRC, We moved to UK on 7 March 2024 , I am looking for a 30 HR child care service for my 4 yr child , after login to government gateway account it says no records match and it a same error from last 7 days , could you please help us to get the 30 HR funded code so he can start the primary from April session , my child date of birth is 31 Jan 2020 , seeking help in this else we will miss the session for him
Posted Mon, 25 Mar 2024 21:15:13 GMT by eng_syedovais
Hi, I am unable to get my share code online and need to provide with my employer. Already apparoached help centre but one is addressing my issue.
Posted Wed, 03 Apr 2024 05:41:03 GMT by HMRC Admin 25
Hi gupta.csgaurav,
For assistance please contact our Childcare Service helpline:
0300 123 4097 open Monday to Friday 8am to 6pm. 
Childcare Service helpline
Thank you, 
Posted Mon, 08 Apr 2024 07:36:17 GMT by HMRC Admin 5
Hi eng_syedovais

You will need to contact the online helpdesk for assistance Technical support with HMRC online services

Thank you

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