Processing Imports via CDS but having issues

We started using PVA accounting in April 2023 and we have had one freight forwarder process our imports on CDS without issue, we now have a different freight forwarder who has managed to process 10 containers on CDS but it won't let them load the remaining 7 containers, they are asking if our PVA account is set up correctly. We have double checked that they are authorised to use our deferment account and we are receiving PVA statements so we know that is set up, are we missing something? We need to get the declarations done ASAP to avoid further costs from demurrage so would appreciate some help on this.

Hi.

If you are using Postponed VAT Accounting then I don't see the relevance of a deferment account as no VAT is being deferred as it is being subject to PVA.
You may want to speak to out Internnational Trade Team about this.
Please see below:
Imports and exports: general enquiries

Thank you