VAT payment plan - HELP PLEASE!

Hi, I have been trying to call HMRC re setting up a VAT payment plan since more than 2 weeks now. After trying all numbers mentioned on the website, I got through to the large debt team on Tuesday, 21st May (VAT due is > GBP 350k), They took all the information they needed and said that we would receive a call back confirming the payment plan. On asking if there is a reference number or ticket no. that we can quote, they said unfortunately there is none and that we would have to go through the entire process of calling them up and getting patched through to the large debt collection team all over again! Till date we haven't received any calls from HMRC to confirm the payment plan. I have been trying to call HMRC again since a couple of days, to no avail. Waiting all this time, the VAT due is now also subject to penalties as it has crossed the time limit to make the payment without penalties. It's very unfortunate that there is no other way we can get in touch with HMRC apart from calling the customer care number. PLEASE HELP!

The time to pay/debt management team is contacted by calling 0300 200 3831 The time to pay agreement is usually agreed during the phone call, the first part of the call is security, you will be asked questions about the business details so that HMRC know they are talking to the business. Second stage is for you to propose a realistic repayment period (12 months, maybe 18 months), there may be some negotiation by HMRC, but you will end up with a proposal that should be agreeable. Third stage is HMRC will take the first payment from you over the telephone during that call, they will also take your bank details to set up a direct debit for the remaining monthly payments over whatever number of months you have agreed. In my own experience, HMRC rarely "call you back", something as important as a £350k debt, you should call back, daily if needs be until matter is resolved. There will be notes of your previous conversation on file, HMRC will be able to see what was discussed and agreed, so you should not have to repeat yourself. Presumably, HMRC didn't want to make a decision during your original phone call, but it is poor that they have not called back, but lesson for the future, don't expect a call back, you must call them each time to progress matters.

Hi Please call the Debt Management Team on 0300 200 3830. If you are unable to reach that team please call our Helpline on 0300 200 3700 and we can pass you through. Thank you

Hello, I am making inquiries about a payment plan to pay an up coming VAT business bill. As we are a seasonal business & funds are not coming in we would like to pay by instalments if possible. I await your reply & advice. Kind Regards Jennifer Christoforou Director Poseidon caterers Ltd

Hi,
You would need to contact our VAT team for advice.
VAT: general enquiries
Going forward you may wish to consider the Annual Accounting Scheme, details of which can be seen here:
Annual accounting (VAT Notice 732)
Thank you.