katie12345

How do you chase these refunds? Says to call CIS helpline i do that go to refunds, and the automated messages says thanks goodbye??

Please provide evidence where HMRC states the original software has to do this? If this exists then you will be able to send me easily. I do not need to spend over an hour waiting on the phone when i am simply asking you to provide something you have already stated is true.

Can you please send a link to where it states 'HMRCs guidance on this is you need to use the software which the error occured in' As i have mentioned three times the software does not allow to you do this and as per sage guidance from HMRC they have directed me to here. You are both telling me opposite things, and rather then repeating each time that I need to use the software, could you please answer my question and provide evidence on your answer? They are not going to make the change as per their guidance i need to use PAYE basic tools.

It is not a basic functionality as it is prior to when the software allows you to do this, and they have told me I need to use HMRC Basic tools, so I am asking how do I do this? Where does it state that the software should have this?? I have explained twice i cannot use the software, and i need help with the Basic tools please.

Hi, As the beginning of my post states, I cannot use the payroll software, which is why I am asking how to do this?

I need to correct a few years of payroll starting from 20/21 tax year, which my software will not allow me to do. I was told to submit this through basic PAYE tools. I cannot submit an EYU as this is only for tax years prior to this, i also cannot send an adjustment because i do not use this software to submit payroll, so there are no payments to select to change them, so i cannot understand how i am suppose to use this software to amend anything? I can only see guides on EYU and how to amend payments you have already processed via this software, please can someone explain?

Hi, There is no and has been no advance funding. There is no one available on the chat when i have tried previously.

I have taken over a payroll in month 12 of 23/24 tax year, everything has been processed as i can see correctly, the P32 matches my reports including the SMP amount. When i go onto the HMRC Portal is showing 8k+ in statutory maternity EPS as a charge. I have no idea what this 8k figure is for and why it is a charge? There should be around £700 for that month as a deduction. This shows on P32 and the EPS sent to HMRC. Never seen this before and impossible to try and speak to anyone at HMRC,