lizmcphil

OP - I got nowhere via the suggested routes so I made a complaint. It took about 2-3 weeks for anything to happen, but they did end up contacting me and subsequently paying me. They haven't fixed the problem, so it'll happen again next year, but at least there's a route to getting paid that doesn't involve you being on the phone for the rest of your life.

Raise an issue with the Adjudicator, if nothing happens then the Ombudsman, if nothing still happens, your MP.

Same thing here, and the same problem every year. I've finally written a paper letter because nothing else works. No-one picks up the phone, no idea why they even have that chatbot because it doesn't help with anything. I've mentioned in the letter that if I'm not paid by the end of Sept I'll raise it with the Adjudicator. Have already made a complaint to HMRC but got ignored.

I have been trying for months, but no-one picks up the phone. Please stop sending the same message telling me I have to call.

I don't want to complain; I want the refund to be processed and the problem to be fixed! Will a complaint make that happen?

Please can someone respond? I'm not the only one with this problem, by looking at some of these threads

I have tried in vain to contact by phone, with no joy. Every year for the last 3, I have done my self-assessment online, it had been validated within a couple of days, but when I ask for a repayment, nothing happens. 48 hours later, my account looks as though I never asked for the refund. So I try again, and the same thing happens. It's not "pending" or anything like that. I haven't been sent for extra security or whatever. It just says it's going to pay me, and then doesn't. My 2022 refund took 18 months, and 2023 took several months. I'm waiting 2 months already on the 2024 refund. I've tried having it sent to multiple bank accounts, and nothing works. Please can someone help in some way? Telling me I have to call isn't any help at all, because I've tried, and all I get is put on hold indefinitely. There is obviously something wrong with my account. How can I get my refund, and how the the account problem be fixed so I don't have to continue doing this every year?

There is no problem requesting my repayment. The problem is the request goes through, and 48 hours later everything resets as if I never made the request, and no payment is made. This has been a problem for me for the last 3 years.

Hi, same thing again. All I have to do is wait 2 days, and then the account is as if nothing happened before. PLEASE can you tell me what I need to do? There is no pending, there is no security check, there is just no payment happening, and there's no reason why.

Hi again, the same thing is happening as happened before. A few days ago I requested repayment into my bank account - the same request I put in when I filed my self-assessment. It responded saying the repayment would be made. I've logged in today and it's as if neither request was ever made. The refund amount is just sitting in my account. I've requested another repayment - I get the same response screen as I've seen about 20 times before. There's no "pending" on anything, the refund has obviously been granted, there's just some ongoing problem with my account that accepts a repayment request and then does nothing and erases everything after two days. What do I have to do to (a) get the repayment paid, and (b) get it fixed so I don't have to go through this whole lengthy rigmarole every year?