How can I get my tax refund back? Nothing ever happens to my request online?

I filed my self assessment in January and was owed a sum as a refund due to over paying my tax on account the previous year. I have followed the links in my account to give my bank details, passed the security stuff and got a submission reference. On checking back after a few days there is no mention of the refund or submission reference and again I am told to 'click here to claim your tax refund to your bank account' - did it all again and got another Submission reference. Waited a week - nothing. Went online to check again - same thing. No mention anywhere of the refund or submission reference / progress / update - nothing....and again I am told to 'click here to claim your tax refund to your bank account' - so guess what I did it again and got another Submission reference etc. We are now coming to the end of April - I now have 14 Submission references since January for the same thing from HMRC saying we have received and are processing then it just goes back too square 1???? I have also been ringing HMRC daily for over 4 weeks - they never answer the phone??? Or it just cuts off. Can anyone help me please I really need my money back and I just cannot get anywhere with getting thru to HMRC. TIA

Hi Hellfighter,

If your refund is not being processed and you have not received a letter from us you will need to keep trying to get through to our helpline to discuss this.

Self Assessment: general enquiries

Thank you. 

Hello mate. I had the exact same problem. Requested refund, waited 48 hours then it went back to same page. Tried it twice then eventually called them. 1hr and a half on hold but eventually got the lady to do it on the phone for me and she told me I earned £5 interest (silver lining) still waiting on it to be paid 10 days later but it got me past the stage you’re stuck at. Give them a call and tell them the issue, they check your account for any reason it might be doing that (there won’t be) and they’ll do it over the phone with the bank details you give them. Give it 2 days after the call and your account should change and no longer let you try to claim the amount yourself. They’re very quick to send a letter when you owe them, but if they owe you they don’t half make it a palaver haha. Good luck mate, unsure if you can message or reply to this as I’ve only signed up to reply to you but if you can message me if need any other info

Exactly the same for me.

Same here. Ive put in tax refund claim 3 times now. Got 1 letter saying do self assessment and I did and still no refund. I see the response above is to keep trying the helpline. Here's how it goes on the helpline AI " you should have received a reply by 19/7" "we're sending you a text- goodbye" and cut off again and again. You open the link in the text they promised you and you get directed to a chat bot "you should have received a reply by 19/7" and no option and so you go around and around in circles. If I wasn't so frustrated, I would laugh my head off as the ineptitude of the system. So, how is anyone actually getting through on the help line without getting cut off? Any tips? Is there a magic code word that gets you through without being told goodbye and disconnected? Grateful for any help as I desperately need this refund to pay my bills and its now been since 14th May 2023 since I claimed.

Did anyone end up getting the refund?

OK, I've now been requesting a refund for 6 weeks and the same situation, no change, I called the helpline this morning to be told I don't need to contact them as all repayments are being processed...! HELP!

hi i have not received my 2023 24 tax refund yet. its big amount. when will i get?

Hi NIcholas,
I am sorry if there has been a delay in the repayment being issued.
To review this we will need to access your record.
You can contact HMRC at Self Assessment: general enquiries
Thank you.

Hi, Sama Adnan,
To confirm why your repayment has not been processed, we would need to review your record.
To allow us to do this, please contact us by webchat or phone here:
Self Assessment: general enquiries.
Thank you. 

So I got my tax refund letter and I’m owed like 400 and something… I was told it would only take 5 days but it’s over that now…. How long will it take?, I’ve requested this straight into my bank

Hi Jessica,
It can take up to 10 working days for your repayment to reach your bank account, once requested. If you still have not received it after this, contact us by webchat or phone via Self Assessment: general enquiries and we will investigate.
Thank you.

I’m having the same issue I put in for a refund in may and twice since still no refund still comes up with claim a refund! Tried calling but get pushed around on the phone to end up getting a message saying your repayment should be soon!

Waiting for refund since Jan - have tried submitting on line and on phone but received same message of your refund will be processed by (date) goodbye

Hi
If you have already claimed a tax refund, you can check when you can expect a reply here: Check when you can expect a reply from HMRC
If the date provided has already passed then you should contact HMRC either by webchat or phone: Income Tax: general enquiries

I applied for my money out my HMRC account I have and I waited still nothing the money hasn’t moved and there’s nothing to say Iv applied for it apart from the numbers when i submitted it

I have the same issue. I submitted a request a repayment last October but didn't receive anything. I submitted another request in July this year, but I haven't heard back yet. Online chat only directly me back to submit request page.

Same thing here, and the same problem every year. I've finally written a paper letter because nothing else works. No-one picks up the phone, no idea why they even have that chatbot because it doesn't help with anything. I've mentioned in the letter that if I'm not paid by the end of Sept I'll raise it with the Adjudicator. Have already made a complaint to HMRC but got ignored.