Hi,
Your first step would be to request a pension forecast from the Department of Work and Pensions –
Check your State Pension forecast
Once you have received your forecast, you can then decide if you want to apply to pay voluntary National Insurance contributions.
If you do, you will need to read the information held on the NI38 and complete the CF83 application form. Both can be found here -
Social Security abroad: NI38
Further information on the eligibility of being entitled to a state pension can be found here -
The new State Pension Eligibility
This states that a minimum of 10 qualifying years is required and how a qualifying year can be achieved i.e. by paying National Insurance contributions from employment/self-employment, being in receipt of National Insurance credits, or by paying voluntary National Insurance contributions.
The National Insurance contributions that you have already paid whilst working in the UK will remain on your UK records regardless of your eligibility for a State Pension.
Further information on who pays National Insurance contributions can be found here -
National Insurance: introduction: Overview
With regards to your final question, you will need to speak to the Department for Work and Pensions with this query. Their contact number is +44 (0) 191 2187777.
Lines are open from 8am to 6pm Monday to Friday.
Thank you.