Cannot verify my identity - what can I do?

Hi,
If you contact our Self Assessment team we can update your name if it is incorrect on your record. Once updated this should allow you to then register for Self Assessment online.
Self Assessment: general enquiries
You can also download and submit the registration form SA1 by post:
Register for Self Assessment if you are not self-employed
Thank you.

I cam access hmrc app but when go to do identification verification it does not accept my details - my surname has changed so sogn in uses my original surname but all my ID documents etc are in new surname. C
How can l change surname as cannot access app to do this

Hi DRogan27 Rogan,
Please contact our online services here:
Technical support with HMRC online services
Thank you.  
 

Our director tried to verify his identity with UK Passport and UK driving license but failed

Hi, I tried to create HMRC account and I can log-in to Government Gateway with no problem, however when I enter my number, date of birth and NI number I keep getting a "we cannot confirm your identity" message !

I am 64 years old and wish to claim a full state retirement pension when I retire. I am trying to find out: (1) how many years' (Voluntary) Class 3 National Insurance contributions I have to pay, and (2) How I can pay the amounts owing before the imminent deadline for payment. I have telephoned HMRC multiple times and submitted forms and letters in Sept 2024, but not received the info I so desperately need. I have tried to set up a Government Gateway Account but failed; although I am a full UK passport holder, I don't have a UK driver's license, post code, credit card or bank account. I have not lived in the UK since Aug 1990 and have lived in Hong Kong since Sept. 2001. Today, I downloaded the app to scan my face to prove my ID, but am told I have the wrong iPhone. What can I do? Time is running out!

Hi,
If you have already submitted a query to us then you will not be penalised by our delay and if we reply after the 5 April 2025 deadline then we will use the rates in force when we received your query and give you more time to pay any voluntary National Insurance contributions that you may wish to.
Thank you.

 

Hi, I am writing to you to inquire about a difficulty I am facing. HMRC cannot confirm my identity. Even though In their Govt. ID check app reads my Passport and shows my details. When it redirects to the website It says it cannot confirm my ID.

Hi Anna Smith,
You can inform us of a change in name here:
Tell HMRC about a change to your personal details
If you'd like more advice on updating your name, contact us by webchat or phone here:
Income Tax: general enquiries

my passport and provisional license are expired so i cant verify myself/log in to check my childs benefit record. what can i do? i need her child reference number asap for her dla form which needs to be sent off next week and i cant get a new passport that quickly. child benefit on the phone weren't able to access the information apparently

I am without doubt at my wits end. I am trying to pay my back taxes of several thousand pound which have accumilated due to a miss understanding of the rules. The figure has been calculated by a financial advisor and a dead line has been set. All I have to do is sign into a government gateway account (which I don't have) and arrange payment. Unfortunately my identity cannot be confirmed as I don't have a photo I'd driving licence or a passport and none of the other critia required. I rang the help desks and after a considerable time spoke to some one who could not help but past me on, he then passed me on who guess what passed me on to a lady who attempted to pass me on to payments who never answered the phone and eventually hung up on me as the line went dead. I'm told I am likely to face a fine for late payment, so I've opted to purchase a passport which I neither want or need. This could if successful give me one of the two forms of evidence required to acquire a government gateway account. I can think of no other business, organisation or individual that would require me to prove who I am to pay an amount of money to clear my debts, unless of course you know of a mystry benifactor willing to pay my arrears. In the event this is read by someone who can help and by that I mean not to refer me to the government website or telephone help line I would like to make my first payment and discuss the further payments you are requesting.

Hi there, I would like to ask if is there a person to person way to verify my identity, I tried to do it several times with the Gov app but it doesn't work. Everything is going okay within the app but when redirected to the HMRC site, they are unable to verify that is me. All my documents are up to date. EU passport, EU Citizenship card, EU full driving licence and I have an updated UKVI account. If someone please, can help me with with this I appreciate. Thank you

Hi,
You can make a complaint with the service provided.
Please see the following link:
Complain about HMRC
Thank you.

Hi luisgoncalves,
To help us advise you further, please contact our online services heldesk, here:
Technical support with HMRC online services
Thank you.