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Posted Thu, 27 Apr 2023 13:20:18 GMT by HMRC Admin 32

The current timescale for reviewing the SURF letter is approximately 5 weeks.

Thank you.
Posted Sat, 29 Apr 2023 05:24:51 GMT by Janet Freeman
Why is it taking so long to calculate my PAYE year 21/22 ? It normally done by October ?
Posted Fri, 05 May 2023 11:22:06 GMT by HMRC Admin 32

If 2021 to 2022 has not been calculated there may be an issue stopping this from happening. You will need to contact our Income tax team or write to us.

Income Tax: general enquiries

Thank you.
Posted Wed, 17 May 2023 09:50:04 GMT by James Carr
Hello I completed the online form for employee expenses. I believe that it's P87SUB. Until today( which is the estimated date of receiving response) it said that it was processing, however I have just looked and it is saying that it is either being processed still due to how busy hmrc is or that hmrc are doing technical work on it. Can you please advise on what that means? I apologise if I have missed your answer to this question in previous threads.
Posted Thu, 18 May 2023 10:25:34 GMT by Spoett Poett
I've received a notification of overpaid tax - for 2018-19 - £14, 870.15 Issued, 25 March 23. I've called countless times, I was told if I didn't receive funds by 18 May 23 to call. I have done that. I'm now told that 'Security checks' are taking place and that a referral has been placed. I'm now awaiting further communication and this process can take a further 8 weeks??? After reading many of the posts on here, I'm quite disturbed by the lack of understanding & clarity people are receiving. What is the nature of the communications I'm waiting for? Why can't I speak to someone about my case? I'm deeply concerned.
Posted Thu, 18 May 2023 11:26:40 GMT by gockepaul@ Gocke
Received an email encouraging early submission of SA 22/23. Bit rich. Last year I helped my son to do his. He’s self employed and pays 20% CIS tax upfront with every month of income. Took nearly 6 months to get his refund. Absolutely shameful. HMRC had his money for over a year and of course no interest. HMRC very quick to charge interest and late payment fees. Disgrace is that this is a low earner with a completely uncomplicated tax position.
Posted Tue, 23 May 2023 14:41:51 GMT by HMRC Admin 32
Hi James,

It will be advising that currently we are taking longer to process these forms due to the amount we have received at this time.

Thank you.
Posted Wed, 24 May 2023 13:09:28 GMT by HMRC Admin 32

Some repayments are stopped for additional security checks. We aim to complete these as soon as possible. If we require any further information you will receive a letter.

Thank you.
Posted Mon, 05 Jun 2023 12:55:37 GMT by AliH
Hello. I claimed a refund for my self-assessment overpayment on May 10th. Today is June 5th and I have not received this yet. I need that money. [ref removed]Could you please help me with this? Regards,
Posted Thu, 08 Jun 2023 12:20:17 GMT by HMRC Admin 19

As we are not able to view your record on this forum, you will need to contact out Self Assessment team to check the position.   

Self Assessment: general enquiries

Thank you.
Posted Thu, 22 Jun 2023 12:02:02 GMT by Nickeas
Hi, I am also trying to get my refund from last year, you say contact the self assessment team but apparently they are closed until September. I have called the normal tax area only to be hung up on. I have emailed with no reply. Its been roughly six weeks since I used your online system to request a refund. As some one else said, if you owe you are charged interest, daily, but nothing on your delay. Who can we speak to to sort this out? Please give us a telephone number or an email than can actually help.
Posted Wed, 28 Jun 2023 09:23:59 GMT by HMRC Admin 25
Hi Nickeas,
You are correct that the helpline is currently closed.
You will need to conact our webchat team or write to us:
Self Assessment: general enquiries
Thank you. 
Posted Wed, 19 Jul 2023 15:35:57 GMT by Harry McCormack
I have awaiting my tax refund (£1474) for over two months. I had one year self employed and am now an apprentice taking a low wage trying to better myself. My online account has saying "repayment pending" since then, with no option to contact HMRC to ask why. The "Chat" option is just a bot, so that doesn't help. I need my money, what can I do?
Posted Wed, 26 Jul 2023 13:05:15 GMT by HMRC Admin 25
Hi Harry McCormack,
When you use the 'ask HMRC online' if you mention 'speak to an adviser' it will direct you to the webchat queue.
Thank you. 
Posted Thu, 17 Aug 2023 10:29:01 GMT by gip
Hi, I found this forum because I´m waiting for my refund as many other people, and the expected date for these notorious "additional security checks" is getting postponed each time. Does HMRC provide details on their security checks procedure ?

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