repayment pending disappeared

hi, this is my first time filing a self assessment so if its normal for this to happen then forgive me i filed no problem on the 20th of jan, got told exactly what i expected to with the calculation of a repayment, and its been a pending back repayment ever since, i checked this evening and the repayment pending is no longer there, no info on the page at all but if i look in tax years, then click on the tax year link below the appropriate year, then click on balancing payment(adj) link next to 31 jan 2024 it says below balancing payment(adj) (for tax year ending 5apri 2023) overpayment from tax return -(amount from calculation) adjustment from tax return on 16 feb 2024 (amount from calculation) total 0 like i said this is all new to me so idk whats going on, is this normal? have i jumped the gun and the overpayment will be waiting in my account monday?(nothing there yet) has something happened that means i wont be getting anything back? the lack of explaination is not helpful but as expected from what ive read i was expecting the repayment pending to go to issuingthen 5 working days after to go into my account so yeah, im clueless as to whats happening

Hi,

From your description, it sounds like your repayment has now been sent to your bank account, it can now take up to 7 working days to appear in your account.

We may need more information from you to confirm this, though, contact our self assessment team and we can advise your further.

Self Assessment: general enquiries

Thank you.

ok colour me stupid, wouldnt some indication of this have been useful the whole -(calculation amount) then ending with total 0 is quite confusing, you know something like hey good news weve sent your repayment as of(insert date here) 7 working days will be tuesday so ill contact you guys by phone or something on wednesday next week if no money appears beforehand ty kindly

Hi what was the outcome of this This has happened to me checked on Thursday was there checked Saturday and everything has gone

This was my post, since that hmrc has deactivated my account, must be a bandwidth saving thing, if you dont use ti for a certain amount of time what happened was im a self employed construction worker and the guy who paid me didnt file his return before mine so there was no record of any tax paid for me so i got a letter out like 5 days after this explaining all that and it was resolved on march 12th so im back to pending now and tomorrow will be 10 working days since it was resolved so fingers crossed my repayment will be sent out soon

I submitted mine on the 17th of March, am due a repayment and since the 21st March it just says bank repayment pending. My first self assessment and I haven't a clue what this means now timescale wise

What exactly is the time scale on this? I submitted on the 17th March, the 21st it says bank repayment pending as I am due a repayment and now it just says bank repayment pending with no date

Hi BF11TON,
You will need to contact HMRC to review:
Self Assessment: general enquiries
Thank you. 

Can I get a response HMRC as you have responded to others but not me

@lkc88 my timeline went like so, i submitted on jan 20th, it was pending from early feb, it all disappeared on feb 12th, sorted out march 12th, back to pending and on march 28th it changed to issuing april 1st, didnt expect payment on 1st as it was easter monday, payment was received april 3rd i have a theory that they are only paying out in april as when the guy who paid me and me talked about it his agent said he woudl be getting paid april 5th ish, this was in the middle of feb he said this so idk, just a theory

Hi LKC88,

If the repayment has not yet been issued then you will need to contact HMRC to review.

Self Assessment: general enquiries

Thank you.

I have been self employed and used self assessment tax returns all my working life and hmrc have always provided an efficient service. However, this year I submitted my tax return on 3 may 2024 ( late I know, but wouldn’t be the first time) , it was received and calculated by hmrc and my account showed how much I was owed in overpayment after I had paid any late fees, penalties and interest. I requested a refund which was received by them on the 6 may. After which my request was confirmed and my account showed ‘0’ in my account. The more detailed information stated ‘bank payment pending’. On the 13 June my account still showing the same information I contacted the helpline and was told it could take up to 10 weeks to complete! It has now been 10 weeks and 2 days. I have contacted them several times through the general enquiries and helpline only to be told that they can’t give me any more information than I have already received. And the online chat is useless as it only ever comes back with ‘no advisor is available to help at the moment’. I am in a rather desperate situation myself and even this doesn’t seem to have any impact in my case. They were very quick to take the money I owed but no one seems to be willing to help me out with some sort of explanation as to what is happening with my return. This is a huge matter for me and my family. So I would like to know what am I supposed to do now moving forward please HMRC???

Hi Chris,
I'm sorry for the time taken to check and confirm your repayment, and for the distress and inconvenience this has caused.
If the timescale given to check your repayment has now passed, please contact us by webchat or phone here;
Self Assessment: general enquiries .
If you would like to complain about the service you have received, you can do so here:
Complain about HMRC
Thank you. 

 

So the next saga in my query, my bank payment pending has completely disappeared and now shows that apparently I owe X amount of money despite the fact that the amount of tax I owed was deducted from the amount that was confirmed for repayment. I was told by an advisor that my claim for my refund will be finalized by the 26th September. This was 2 weeks ago but now my account says that I owe money and no mention of the overpayment anywhere to be found. What’s going on here please?

Hi Chris Taylor

You will need to contact HMRC to review the repayment to see why now showing as a balance due.
You can contact HMRC Self Assessment: general enquiries

Thank you