Self assessment repayment delays

I submitted my 'request a payment' online form over 6 weeks ago and have heard nothing from HMRC. I have tried to call the helpline several times only to be told after 40 minutes that there are technical problems and the help line is now closed. Is there a delay on 21/22 tax repayments and how can I speak to someone in HMRC to find out (without writing a letter) what is happening?

Hi,
We apologise if you have had issues getting through.
You will need to contact our Self Assessment department to query why the repayment has not been issued:
Self Assessment: general enquiries
Thank you.

I now have 2 repayments awaiting processing and have had no communication. HMRC are sitting on over two thousand pounds of my money and this is the only way that I can contact them as help lines are down until September. This is wholly unacceptable and very worrying, especially given the high level of government debt and strained government finances. Am I ever going to see my money?

Hi Ian Wilding
You will need to query this with out Self Assessment department.
If you click on 'Ask HMRC Online' and request to speak with an adviser, you will be put in the queue for Self Assessment Webchat.
Self Assessment: general enquiries