Cannot register for Self Assessment

Hi HMRC, I have tried to register for self-assessment for one month, but every time I have been rejected with the reason 'the address provided does not match our records'. I have checked and made sure that the address is consistent with the one in my Personal Tax account, but the application was still rejected with the same reason. Can you please fix this bug as soon as possible? As I need to get my Unique Taxpayer Reference (UTR) for doing my Self Assessment, and I am currently living abroad so cannot file the Self Assessment online according to the requirement on your webpage https://www.gov.uk/log-in-file-self-assessment-tax-return, so the deadline for me is really close!! I don't want to receive any penalty just because of your technical issue!! Kind regards, 

Name removed admin .

Hi

I am sorry that you are having issues registering for Self Assessment.
If you are unable to file online you can downaload the registration form online and submit by post.
If self employed the form will be CWF1 Register for Self Assessment if you’re self-employed.
If not self employed the form will be SA1 Register for Self Assessment if you're not self-employed.
You can also contact HMRC to review/update Self Assessment: general enquiries

Thank you

Hi, But I have never filed a Self Assessment before and need to get a UTR first. Can I file the Self Assessment without the UTR? In my opinion, with only the national insurance number should be more than enough. I have already tried six times and every time it's either I received no response or I received an email says 'the address doesn't match the record'; the address I used is exactly the same one as the one in the HMRC app so there is absolutely no mistake with the address I entered. All it seems to me is a 'no UTR no Self Assessment, you delay and we fine' game

Hi Philippa H,
The links provided in the previous answer register you for Self Assessment. Registering you for Self Assessment generates a UTR, which we then send you.  You can then use this UTR to file your Self Assessment return.
Thank you.

I am having same issue, my online registration for self-assessment keeps getting rejected with "address provided does not match our records", whereas the addresses match

I too have this issue. I first submitted SA1 in May. In August the UTR hadn't arrived so I re-submitted SA1 and called the helpline. I was advised that they would bypass the form and send a UTR out. It's now the end of September and I still have no UTR. I called the helpline (another 30 minute wait on the line) last week and was simply told there is nothing they can do and to re-submit yet another SA1. I did this and was promised a call back within 4 working days but this hasn't happened either. Hugely disappointed - there must be another way please?

Hi,
If the address held is incorrect then you can amend it online here:
Personal tax account: sign in or set up
If you are unable to amend it online you will need to contact our Income Tax team:
Income Tax: general enquiries
Thank you.

I am having the same issue - submit SA1 online to register for self assessment and get email responses saying "address provided does not match our records" despite it being the same address in my Personal Tax Account online AND the same exact address used to send me a new tax code. What a shambles. Have now eventually (after wanting to throw my phone out the window) got through to someone who said "I'll transfer you to self assessment and you can register over the phone". The self assessment person was not keen to do this and kept wanting me to post a SA1 instead as "would have to go through 2nd level security". I insisted and now might be registered? But no email confirmation or UTR appearing online or in HMRC app so not convinced. First time dealing with this and I'm shocked at how bad it is.

Hello Phillipa, Taxfiler, Nicolaf, Ashley Has anyone of you found a solution to this ''Address does not match our records'' issue. Going through this same problem, I have lived in only one address which is same as the Personal Tax account but still the same error throws up. Customer support is not very helpful.It will be great if you share how you overcame this issue. Thanks in advance!