jackjosh9

Self assessment processed April last year waited patiently until January for repayment- saying repayment pending and when I contacted them online chat you guessed it security checks they will raise ticket - wait two months which I did said still security checks can’t contact until 15 May - Sent complaint in tier one was reply it’s they can not help as it’s with security check team ? they can not interfere- this is a disgrace it really is I tried phone and cut off - have just raised another complaint July expect response- just filled this year self assessment and owed money and it’s repayment pending - just what are we supposed to do it’s unacceptable/ unbelievable how bad the tax office is I just can’t believe it takes 12 months to get my money that’s owed it makes no sense unless they just don’t want to pay what’s owed ? - any advice please help