HMRC Admin 21 Response

Hi,
As you are overseas, please complete and return our form CA5403 which will ask for your details and enable us to try to trace a UK National Insurance Number for you.
You will find the CA5403 via Get your National Insurance number by post.
Thank you.

Hi pwylung,
Providing that we receive your query before 5 April 2025 then an individual will receive a further 31 days for making any shortfalls of voluntary National Insurance contributions that they may wish to make.
The rates in force when we receive your query will be used.  
You will not be penalised for our delays.
Thank you.

 

Hi,
The issue with the surname should not affect your payment of voluntary National Insurance contributions.  The 18 Digit Reference Number that you would have used on your bank transfer would have included your National Insurance Number so your payment will be allocated to this.  If your parents are overseas then you sending a bank transfer for them then, again, this should not be a problem as you will use their National Insurance Number as part of their 18 Digit Reference Number when you make your bank transfer for them.
Thank you.

 

Hi Federica Buso,
Thank you for your query
We apologise for the current wait times on the phone lines, during this busy time of year we are receiving a high volume of calls, we are currently trying our best to reduce the long wait times, the quietest time of day for contacting the helpline is the first and last hour the lines are open, between 8-9am and 5-6pm.
However if you are unable to call at these times, an alternative to contacting us via telephone is our customer webchat. Please find the link below:
Ask HMRC online - Ask HMRC - GOV.UK
Thank you.
 

Hi NK23456,
There is liability for class 1 National Insurance contributions for the first 52 weeks of employment overseas when the following conditions are satisfied:
-    The employer has a place of business and
-    The employee was resident in the United Kingdom before their overseas employment began and
-    They are Ordinarily Resident in the United Kingdom for National Insurance purposes
If you are not Ordinarily Resident in the UK then your employer will not deduct class 1 National Insurance contributions from your salary and you may then wish to pay voluntary contributions to maintain your entitlement to the UK State Pension.  Full details are given in our leaflet NI38 ‘Social Security Abroad’ which is available via Social Security abroad: NI38.
Thank you.

 

Hi Paul,
You may send one payment of voluntary National Insurance contributions if you wish to cover as many tax years that you wish to make.  
When we receive your payment we will look at the shortfall letter that we sent you to work out what years that you made your payment for.  
If we were unsure then we would write to ask you to clarify.
 Just to confirm, our bank details can be found via:  
Pay voluntary Class 2 National Insurance contributions if you do not pay through Self Assessment.
Thank you.

 

Hi STROGET ANDREW,
Our bank details that you have provided are correct for you to use for your payment of voluntary class 2 National Insurance contributions from overseas.  Please also remember to use your Reference Number when making any payment by bank transfer – as you are overseas, your Reference Number will be:  Your National Insurance Number followed by ‘IC’, your surname then your initial.
 Details may be found via Pay voluntary Class 2 National Insurance contributions if you do not pay through Self Assessment.
Thank you.

Hi Patrick71,
If you would like to change your surname then you may either update it through your Personal Tax Account, call our National Insurance helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) or write to us at:  
PT Operations
North East England,
HM Revenue & Customs
BX9 1AN,
United Kingdom.
Thank you.

Hi Salisbury1980,
If you have already completed a CF83 application form to pay voluntary National Insurance contributions whilst overseas then you would have chosen how you wished to pay future contributions – annual payment or by direct debit.  Our letter which accepted your application should have confirmed the method of payment that you’d chosen.
If you have chosen to pay by annual payment, then our request for payment for the 2024-2025 tax year will be issued shortly after 5 April 2025.
Thank you.
 

Hi Adel,
If you are in the UK and have spoken to the Future Pension Centre and are ready to make a payment of voluntary National Insurance contributions then you may call our National Insurance Helpline and they will be able to provide you with a 18 Digit Reference Number to use with any bank transfer.  You may, however, pay online and full details can be found via:  Pay voluntary Class 3 National Insurance
If you are overseas then you should complete and return our CF83 application form before 5 April 2025.  Before completing the CF83 application form please first read leaflet NI38 ‘Social Security Abroad’.  The NI38 and CF83 may be found via:  Social Security abroad: NI38.
Thank you.