Hi invj2,
Thank you for your enquiry.
The current timescale for an online U1 application is 1 week.
The department who process these applications are currently working on applications received on 03/04/2024. If your online status shows ‘completed’, this would indicate that your application has been processed. It usually takes up to 4 weeks for this to arrive in the post. However, without checking your personal records, I am unable to confirm if and when your U1 was issued. You can check this by speaking to an advisor on the National Insurance helpline.
The number to call is 0300 200 3500, or +44 (0) 191 203 7010 if calling from abroad.
Lines are open Monday to Friday from 8am to 6pm.
Alternatively, you can use the webchat facility, which can be found here - National Insurance: general enquiries - GOV.UK (
www.gov.uk) Please choose the option ‘Ask HMRC online’.
This facility is available Monday to Friday, from 8am to 6pm.
Thank you.