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Posted Tue, 27 Aug 2024 10:52:42 GMT by HMRC Admin 21 Response
Hi Stanley,
For assistance accessing the online system you will need to contact the online helpdesk Technical support with HMRC online services.
If this is in connection with free childcare then you can contact at
0300 123 4097 Monday to Friday: 8am to 6pm
Childcare Service,
HMRC,
BX9 1GR
Thank you.
Posted Tue, 27 Aug 2024 20:58:23 GMT by Stanley Fok
Hi, Thanks for the reply, as I said I have already contacted the Technical support with HMRC online services but they replied it is not technical problem and cannot help me. I have also called the childcare service but they said I need to create the government gateway in order to get the code. So, it goes back to my question how to pass my identification check in the government gateway? Appreciate if I can have the postal address to contact HMRC officer for the identification check please? Thank you.
Posted Mon, 09 Sep 2024 15:59:42 GMT by HMRC Admin 10 Response
Hi
This link provides guidance on proving your identity Proving your identity with GOV.UK One Login 
Posted Mon, 16 Sep 2024 09:18:01 GMT by Buddhika Dharmapala
Hi there, I am currently trying to submit my application for natiralisation as my BRP expires 31Dec2024.. I can log-in to Government Gateway with no problem, however when I enter my number, date of birth and NI number I keep getting a "we cannot confirm your identity" message. I have filled in 95% of my application last November 2023 and now need to get in to pay and submit application. I don't know where to go from here, can anyone please give me advice on who can help me? Thanks!
Posted Fri, 20 Sep 2024 11:27:06 GMT by Stanley Fok
Hi, The link you provided for using Gov.UK One Login is not applied to HMRC, it is written in the website that HMRC need to sign in with separate accounts https://www.gov.uk/sign-in Please advise how can I contact a real person in HMRC to do identification check? Thanks.
Posted Sat, 21 Sep 2024 15:02:59 GMT by mht.plwl
Hello Admin, I cannot prove my identity after signing in to the gov Gateway portal. I called customer care and they advised me to send a letter by post with my details (DOB, Name & Address, and NI). I did that around a week ago. I still cannot prove my identity. Do you know any other way I can prove it and use the needed service? Thanks, Mohit
Posted Wed, 25 Sep 2024 10:51:27 GMT by HMRC Admin 21 Response
Hi Buddhika,
Biometric Residence Permits are not dealt with by HMRC.
You will need to contact the Home Office. Guidance can also be found on .gov.uk:
Biometric residence permits (BRPs)
Thank you.
Posted Mon, 30 Sep 2024 08:51:08 GMT by HMRC Admin 19 Response
Hi mht.plwl,
If you have now sent documentation confirming your identity, please contact our online services team again to progress your query. 
Technical support with HMRC online services
Thank you.
Posted Thu, 03 Oct 2024 08:05:26 GMT by HMRC Admin 25
Hi Stanley, 
Please contact us here:
Contact HMRC
Thank you 
Posted Sat, 05 Oct 2024 17:30:03 GMT by Plamen Georgiev
Hello I would like to know how I can claim my tax refund as when I try to verify my account tells me that the system does not match my details. Can you tell me if I can send all of the details needed to you via post? Thank you
Posted Fri, 11 Oct 2024 16:09:17 GMT by HMRC Admin 19 Response
Hi,
Unfortunately, it is not possible to check individual tax records through this forum, if you have a question which relates to your personal tax situation or tax code please contact our Income Tax team:  
Income Tax: general enquiries
Thank you,
Posted Thu, 17 Oct 2024 13:57:31 GMT by H M M Abdul Kader Faisal
I tried to confirm identity to open my HMRC account to access HMRC app. i logged in with my gateaway id, then tried confirming identity with my passport, because it didn't work, i tried brp, it also wouldn't work. after several attempta throughout several days, i am tired, please help me, fix it...pls
Posted Tue, 22 Oct 2024 08:59:12 GMT by HMRC Admin 34 Response
Hi H M M Abdul Kader Faisal,
You can contact our Online Services department for help with this issue:
Technical support with HMRC online services
Thank you
 
Posted Fri, 01 Nov 2024 17:37:42 GMT by Christine Ferrari
WarningThis post is currently being moderated and will be visible when it has been approved by a HMRC moderator.
Posted Fri, 01 Nov 2024 18:06:53 GMT by Christine Ferrari
WarningThis post is currently being moderated and will be visible when it has been approved by a HMRC moderator.

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