HMRC Admin 20 Response

Hi Laura,

You will need to contact the online services helpdesk on 0300 200 3600, lines are open Monday to Friday 8.00am to 6.00pm.
Alternatively, you can do a webchat, see details below –
Technical support with HMRC online services
Monday to Friday 8.00am to 8.00pm
Saturday 8.00am to 4.00pm
Closed bank holidays
 U1 applications are currently taking approximately 4 weeks to process.
The department processing these applications are currently working on forms received on 25/04/2023.

Thank you
 

Hi lemonpress,

As your query is about you pension and we are unable to answer it.
Please contact the International Pension service on:
+44 (0) 191 218 7777, lines are open Monday to Friday 8am to 6PM.
Alternatively, you can write to them at the following address – 
International Pension Centre
The Pension Service
11 Mail Handling Service A
Wolverhampton
WV98 1LW

Thank you.

Hi Jony,

Unfortunately I am unable to check your personal records.
You can contact the National Insurance enquiry helpline to check your personal records.
Their contact number is 0300 200 2500, lines are open from 8am to 6pm Monday to Friday. 
I can confirm that the timescale for the area who will process your application is 13 weeks, they
are currently working on applications received on 20/02/2023.

Thank you
 

Hi IslandGirl,

Our Central Mailing Unit scans in the Royal Mail recorded post we receive from Royal mail and Couriers.
This allows us to trace any recorded post received and see where it has been forwarded on to.  
You can track your own Recorded mail using either the Royal Mail track and trace web site or by logging onto whichever courier website you have used to send post in to HMRC.  
Cemtral Mail Unit does not issue any confirmations of receipt.  
Our Telephone Call Guide for customers wanting to know if we have received their mail item advises to allow 4 weeks for mail to be scanned onto our digital mailing system.  

Thank you.

Hi Alexis,

If you have made a payment of Voluntary National Insurance contributions to enhance your State Pension the current timescales are 8 weeks for allocation.
If you call the National Insurance Helpline on 03002003500 between 8am to 6pm Monday to Friday, they will check your record and be able to allocate the payment when you are on the telephone.

Thank you.