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  • RE: Name change

    Hi Suzanne,
    If your daughter could call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas) then they will be able to update her National Insurance account to reflect her name change.  If your daughter would like you to speak on her behalf then she would go through security with us herself and then pass the phone over to you to complete the query.
    Thank you.
  • RE: Voluntary contribution

    Hi Kathleen,
    Sorry that your payment of voluntary National Insurance contributions has not been allocated to your Personal Tax Account yet.  It can take up to 8 weeks from making your payment to it being recorded on your Personal Tax Account so may I ask that you call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas) and they will be able to make sure that we have received your payment and arrange for it to be allocated.  Please have details of your payment handy when you call just in case they are needed.
    Thank you.
  • CF83 form - how to apply for Class 2?

    Hi Antanas1963,
    The new online CF83 application forms do not ask which class of voluntary National Insurance contribution that you wish to pay.  Provided that you are entitled to pay the voluntary Class 2 contributions, our International Teams will accept your application at this rate.  If you are not entitled to pay the voluntary Class 2 contributions then they will accept your application at the voluntary class 3 rate.
    If you would prefer to apply via the old paper CF83 application form then this is fine.
    Thank you.
     
  • RE: Shortfall letter for voluntary class 3 contributions - how long to process

    Hi Seeking Solution,
    Thank you for your enquiry.
    The timescale for processing your application received in August 2023 has now passed.
    Please contact the National Insurance helpline to ask for an update on your application.
    The number to call is +44 (0)191 203 7010 (if you are calling from abroad) or 0300 200 3500 if you are calling from the UK.
    Lines are open from 8am to 6pm, Monday to Friday.
    Thank you.

     
  • RE: UK pension from abroad

    Hi karen,
    We can confirm that you may pay your voluntary National Insurance contributions at the amounts shown in the letter until the Final Time Limit date shown. We would ask that you pay at least one full tax year for each payment that you make – although you may pay multiple tax years if you wish in one go.
    From the details that you have given, it would appear that the shortfalls that you have received are at the voluntary Class 2 rate.  The shortfalls on your Personal Tax Account are always at the voluntary Class 3 rate so please use the amounts shown in the letter.
    It may take up to 8 weeks from you making payment to it being recorded on your Personal Tax Account but you are always welcome to call our National Insurance Helpline to make sure that we have received it.
    Please allow 10 days from making your payment to calling our Helpline. Their telephone numbers are 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas).
    Thank you.
  • RE: UK pension from abroad

    Hi tredpath,
    There should be no problem with your payment because of the difference in the account name, but if you could wait 10 days from making your payment then call our National Insurance Helpline they will make sure that we have received it.
    Our Helpline numbers are:  0300 200 3500 (from the UK) or +44 191 2037010 (from overseas).
    Thank you.
     
  • RE: Contact to check on National Insurance Gaps paid but not yet credited?

    Hi mistergreen,
    Thank you for your enquiry.
    You should contact the National Insurance helpline and they will check if your payment has been received and arrange for it to be allocated. The contact number is +44 (0) 191 203 7010.
    Lines are open from 8am to 6pm, Monday to Friday.
    Thank you.
  • RE: Delay in tax refund for husband who passed away

    Hi Endlesswait,
    We are unable to check personal records through the forum.
    Please contact HMRC if you wish to check this further.
    Income Tax: general enquiries.
    Thank you.
  • RE: P85 - DocuSign

    Hi karen,
    This is not yet currently available.
    Thank you.
  • RE: P85 query

    Hi AbamwaC0302,
    On the P85 please show your most recent employment if asked on the form, but please supply the P45 parts 2&3 for both organisations.
    Thank you.