Skip to main content

This is a new service – your feedback will help us to improve it.

  • RE: S1 Renewal Period and Updates

    Hi,
    You may request an extension for your current Certificate using the same form after you have received it.
    It is advisable to offer the caseworkers detailed explanations and relevant supporting documents that may be unique to your situation for an extension. Therefore, it would be beneficial to reach out to the International Caseworkers to clarify your circumstances, enabling them to inform you of the specific information they will need from you.
    Additionally, you are not required to wait for a response from the caseworkers before submitting your initial application; you can also include as much information about why you need an extension with your initial submission.
    PT Operations North East England
    HM Revenue and Customs
    BX9 1AN
    When you apply for an A1, if you meet the criteria, an S1 will be issued as standard.
    Thank you.
     
  • RE: 18 Digit Reference for payments

    Hi,
    We would advise you to write into us to specify which tax years you would like your payment allocated to.
    Please find our address below:
    PT Operations North East England
    HMRC
    BX9 1AN
    Please provide us with the following information:
    •    your name
    •    your address
    •    your phone number
    •    your National Insurance Number
    •    what the payment is for 
    •    the period/s you are paying for
    •    request for a receipt - if this is required
    Thank you
     
  • RE: Made NI contributions by bank transfer in January, no updates yet

    Hi,
    It can take 8 weeks from the date of payment for the contributions to start reflecting on your record. If it has been longer that 8 weeks then I would advice you to keep trying to contact us via telephone.
    We understand that due to a high volume of calls we are receiving at the moment some customer have not been able to speak to an advisor, we are currently taking measures to improve the waiting times on the helpline.
    If you are still unable to get through via telephone then you could write into us to the address below:
    Individual Caseworker
    PT Operations North East England
    HMRC
    BX9 1AN 
    You will need to provide us with the following information on your letter:
    •    your name
    •    your address
    •    your phone number
    •    your National Insurance Number
    •    what the payment is for 
    •    the period/s you are paying for
    •    request for a receipt - if this is required
    Thank you.
     
  • RE: Voluntary NI contributions from non-UK citizen with settled status

    Hi,
    If you are taking early retirement and not being employed or in receipt of a benefit, you can pay voluntary National Insurance before the tax year you reach state pension age.
    You can only pay for a tax year once it has been completed if you have undertaken any employment or received any benefits with the tax year and you cannot pay for future tax years. A tax year runs from 6 April to 5 April.
    You can check your state pension forecast:
    Check your State Pension forecast once you have verified your identity for a personal tax account. 
    With the pending deadline to pay voluntary National Insurance for older tax years on 5 April 2025, you can register you interest with DWP (Department for Work and Pensions) if you need to - Contact the Future Pension Centre 
    DWP will advise you if any older tax years can be paid before the deadline and if they will assist your requirements to reaching 10 qualifying tax years.
    If you no longer live in the UK, you will need to complete form CF83 and review the NI38 paying voluntary National Insurance from abroad.
    The deadline also applies for 05/04/2025 for overseas tax years. Social Security abroad: NI38
    Thank you.



     
  • RE: National insurance credits where raising child but not claiming child benefit

    Hi,
    If you or your partner have not claimed Child Benefit, no National Insurance credits are applicable.
    If your husband was a high earner, you still needed to apply for Child Benefit.
    You can check your National Insurance account via the Personal tax account: sign in or set up 
    To receive National Insurance credits, you need to be in receipt of the associated benefit that applies.
    There is the option to pay voluntary National Insurance for any tax years where you have not been employed or in receipt of a benefit.
    To pay voluntary National Insurance for older tax years 2006/07 to 2016/17, there is a deadline of 5 April 2025 – due to an increased demand you can also register an interest with the Department for Work and Pensions to ensure paying for older tax years will increase you state pension accordingly.
    Check your State Pension forecast 
    Contact the Future Pension Centre 
    Thank you.
     
  • RE: Payment Allocation when paying by bank transfer

    Hi,
    We would advice you to write in to us to specify which tax years you would like the payments allocated to, Please find our address below:
    PT Operations North East England
    HMRC
    BX9 1AN
    Please provide us with the following
    •    your name
    •    your address
    •    your phone number
    •    your National Insurance Number
    •    what the payment is for 
    •    the period/s you are paying for
    •    request for a receipt - if this is required
    Depending on which tax years you are wishing to pay for, the penalty for missing the deadline date would be you may no longer be able to pay the tax year or you have to pay an increased rate as the rates can change when the tax year ends.
     
  • RE: Paying Class 2 National Insurance and living aborad - can I work in the UK temporarily?

    Hi,
    When you do return to the UK to work please let us know that you have returned as you will no longer be able to pay the voluntary class 2 National Insurance contributions.  
    Your UK employer will deduct class 1 National Insurance contributions from your salary for your period of employment in the UK.
     When you do return overseas then please submit a new CF83 application form and we will be able to help you further about paying voluntary contributions whilst overseas.
    Thank you.
  • RE: National Insurance Contributions for time spent overseas

    Hi,
    If you could complete our form CF83 then we will be able to provide you with details of any voluntary National Insurance contributions that you may wish to make.  
    As long as we receive your CF83 application form before 5 April 2025 then you will be given extra time to make any payments that you may wish.
    If you have already completed the CF83 and wish to make a payment of voluntary contributions then details of how to make these are available via:  Pay voluntary Class 3 National Insurance