RTI reporting for untraceable pensioners

Good morning, I'm trying to find out the correct approach to take where we are unable to contact a member who's pension benefits are due to be paid. I seem to recall when RTI was first introduced, we were advised to report these on the FPS. To do this, we would activate the pension benefits as if we were going to pay them, report them as a joiner on RTI but with an irregular payment marker, then immediately suspend them from any gross to net calculations. This was to ensure that HMRC were advised that pension benefits were due. Recently, we have become aware that other pension providers leave the record as deferred and don't report anything to HMRC. Can anyone advise which is the correct approach? Many thanks

Hi,
 

Please contact the Pension Service Helpline for advice on what to do in this situation on 0300 123 1079   . Thank you .