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Posted Thu, 22 Dec 2022 17:42:37 GMT by Cheryl Mimms
Hi The company has just changed its payroll (well 3 months ago) from a programme on my computer to doing it via online cloud, As advised we applied for Employer allowance which was granted and was deducted from our payments in Mth 6, Mth 7 went through ok (I had a problem but was easily sorted) In Mth 8 when I checked online I noticed that the emplyers allowance had reverted and now showed as we owed it , this happened because the box on my cloud payroll stating if the company was eligible for small business employment allowance was unticked, so it automatically reverted the credit from Mth 6. I now know that it has to be ticked, I previously presumed if it was ticked I was once again requesting it. I also know when I sent my Mth 9 EPS it should reverse it again, Although I have been on the phone to both sage and HMRC over the past few days, I am still unable to get anywhere, sage have told me the programme I use is unable to resubmit a new eps, HMRC have said they cannot alter the EPS (although its just a tick box) I was told i could use the HMTC basic PAYE tool to submit it again and was also told that if It was after certain date after the first submission that it cannot be altered, tbh I am worried about using the HMRC basic paye as I already have a payroll system going (I have downloaded it) I've never had to use it before and just know it would cause me a bigger headache not knowing if I have done it right or wrong , payment is due today 22-12-2022 which I had already set up a payment to go across for the Tax and NI due but not the extra, but since it leaves an outstanding amount, interest will be added daily to the unpaid amount. I have tried to rectify since the beginning of the week but still at a loss how to do anything about it. Any help will be gratefully received
Posted Wed, 28 Dec 2022 16:40:30 GMT by
Hi Cheryl Mimms,

We need to look at your account in order to resolve this issue for you, or advise you of the action you need to take to resolve it.

Please contact the Employer Help Line.  

The different methods of contacting us are found here:  

Employers: general enquiries

Thank you.


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