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Posted Sat, 23 Apr 2022 09:06:21 GMT by David Lees
Hello, I have registered online for Self Assessment on the 06th of April 2022 having started my own small business as a sole trader. I also registered on line to receive HMRC information via email at the same time. It was indicated that I would receive my UTR within 10 days by this method but I have still not received it. There are no pending documents shown in my Government Gateway personal tax account, neither are there any messages. I've tried to call the helpline number but hang up after 40 minutes, or have had the call terminated by the automated HMRC system. Can anybody advise me how to check if the application is progressing normally? Many thanks.
Posted Mon, 25 Apr 2022 12:32:21 GMT by HMRC Admin 17

Our usual timescale for setting up the UTR is 10 working days, however the timescale is longer than that currently.

If you contact our Self Assessment department we can check if the record has been created.
See Link:

Self Assessment: general enquiries      .

Thank you.
Posted Sun, 09 Oct 2022 13:40:45 GMT by LKF
I have submitted the SA1 form for register for self assessment but do not receive the UTR number yet. I would like to know when can we receive it? By post or email? Thank you!
Posted Thu, 13 Oct 2022 15:56:06 GMT by HMRC Admin 20

We would issue this by post.

Thank you.
Posted Tue, 18 Oct 2022 20:34:52 GMT by t-t Goh
Hello, I have the same question. The self assessment form was submitted since end of Sept and the UTR number is not yet received. Please advise if there is a hotline that I can check of the status. Thank you
Posted Wed, 19 Oct 2022 08:55:03 GMT by MelA
When I applied for my UTR, it took several months. It turns out that HMRC was sending the document to my first address in the UK, where I had first applied for my NI number, even though I hadn't lived there for nearly 10 years! Things may have changed, but at the time, I had to sit on hold until I got an agent, then ask them to transfer me to someone who could change my address deep within their computer database. And yes, it was a bit wierd, because I'd been getting regular documents, even overpayment cheques, to my correct address!
Posted Mon, 24 Oct 2022 13:04:00 GMT by HMRC Admin 17

If you have signed up for the Personal Tax Account, you will be able to view the UTR under the Self Assessment section if it has been generated.

If it does not, please contact our helpline please contact our helpline :

Self Assessment: general enquiries  .

Thank you.

Posted Fri, 27 Jan 2023 15:01:52 GMT by Chao Wang
I got the exact same issue, I did contact the self-assessment helpline, they are very helpful but they can't find out my application information. they seem only able to find the UTR when it is generated. the advisor has requested their back office team to call me back but it's been a few days I'm still waiting for their calls. I strongly suggest we should get the ref number or the confirmation email once we sent out the SA1 application form online. otherwise, no one can trace the application. it totally wastes everyone's time.
Posted Thu, 23 Mar 2023 07:10:51 GMT by George Parlapan
I apply for self employed online on 5th January 2023 and I don't receive my UTR Number and online on my account I don't have. Please help me
Posted Tue, 28 Mar 2023 16:32:43 GMT by HMRC Admin 18

If you have not received a UTR please contact our helpline:

Self Assessment: general enquiries

Thank you.
Posted Mon, 15 May 2023 09:53:27 GMT by Nandhu Karipurathu Somarajan
I have register for self assessment but UTR not received, kindly help.
Posted Fri, 19 May 2023 14:24:56 GMT by HMRC Admin 5
Hi Nandhu Karipurathu Somarajan

If you contact our Self Assessment department we will advise if the UTR has been created.

If you have signed up for the Personal Tax Account you can also view the UTR if it has been created -

Self Assessment: general enquiries

Thank you.

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