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Posted Sun, 24 Jul 2022 22:18:46 GMT by Graziella Marini
Dear HMRC Team you are currently keep writing mails/reminder on late tax return with to an address which does not belong to the person indicated in the letter. 3 mails were sent back to HMRC but another two mails arrived. To our knowledge the person you are sending those reminders has never lived at that address. My partner tried to contact HMRC over the phone to alert of the error being made, but after waiting 30 minutes on the line no-one answers and we hanged up. We are not sure what else to do as HMRC ignored all communication sent back by post. Could you please update your database at once and stop sending those letters to our address? thank you. rgds

[Personal information removed - Admin] 
Posted Tue, 26 Jul 2022 13:03:35 GMT by HMRC Admin 10
If you have sent letters back and are still receiving correspondence, you will need to report this to our helpline, we can send the details to our team who deal with these cases.
Our helplines are busy at the moment, they are quietest if you are able to call us before 10am.
Income Tax: general enquiries
Posted Sun, 05 Feb 2023 14:30:49 GMT by Annika Coughlin
Same is happening to me. For over a year. But the letters still keep coming and I can't ever get though to HMRC. I don't think anyone actually works in the Return to Sender department!
Posted Sun, 12 Feb 2023 13:14:37 GMT by Ricardo Abrahao
Greetings, I'm still receiving letters from HMRC about VAT being due from a company that is not mine. I do not have any business. I've already called HMRC to let you know about the wrong address several times, the last one being jan 01, 2023. there's no protocol for the call to prove that i have reported this, every call to HMRC takes forever and does not solve the issue. How can i make sure that i will not be personally liable?
Posted Mon, 13 Feb 2023 15:30:28 GMT by HMRC Admin 17

As long as you have notified us there is nothing further for you to do.

We apologise that you are still receiving letters please return not known at this address you can also report to :   .

Thank you. 

Posted Mon, 06 Mar 2023 15:40:31 GMT by Iulia Cislali
WarningThis post is currently being moderated and will be visible when it has been approved by a HMRC moderator.
Posted Wed, 08 Mar 2023 15:46:41 GMT by HMRC Admin 20
Hi Iulia Cislali,

If you can, please cross out the name and address on the front of the envelope, write 'return to sender' on the front and post the letter back to us.

Thank you.
Posted Sat, 29 Apr 2023 08:15:47 GMT by Lucy
I've received tax code letter for someone who hoes not live at my address. What do I do
Posted Fri, 05 May 2023 11:49:37 GMT by HMRC Admin 32

If you are able to seal the envelope then cross out the name and address on the front, write 'return to sender' on the front and post the letter back to us. You do not need to use a stamp to do this.

Thank you.
Posted Mon, 10 Jul 2023 11:15:17 GMT by Subaanchand
The same thing is happening to us for years - have been receiving hmrc letters again now and have tried to contact but lines always too busy
Posted Fri, 14 Jul 2023 12:26:38 GMT by HMRC Admin 8
If you can cross out the name and address on the front of the envelope, write 'return to sender' on the front and put the letter in a post box it will be returned to HMRC and we will update the records.
Thank you.
Posted Sat, 15 Jul 2023 21:02:29 GMT by Andrew Kennedy
Hi There, I've received tax calculation letter for someone who does not live at my address. I've contacted action fraud and explained that this has happened twice in a week and its been recorded, The first letter was returned via post box with name and address crossed out and in red ink the name of person does not live at this address. So now what do to stop this happening and please don't say call HMRC because you can never get through. look forward to your constructive reply, Thank you
Posted Fri, 21 Jul 2023 10:49:54 GMT by HMRC Admin 25
Hi Andrew Kennedy,
When the first item is returned to HMRC the record will be updated to mark the address as incorrect, it can take a few weeks for the record to be updated.
Thank you. 
Posted Thu, 14 Sep 2023 09:48:51 GMT by sjkirkpatrick-14092023
I have the same issue. Over 50 letters received all returned to the address on the back. I have started taking a picture of every letter with the date and details. I phoned HMRC Help Line a few years ago and when I go through they said I must just keep on returning the letters. It seems such a waste of tax payers money. Does anyone have any advice as to how we can get this resolved?
Posted Sat, 16 Sep 2023 16:12:39 GMT by Suk201708 Fok
I have the same issue....received the HMRC letterS to someone not at my address for years. I have returned the letterS several times, but still receiving. Pls help to update your record. 

[Personal information removed - HMRC Admin]
Posted Thu, 21 Sep 2023 14:49:41 GMT by HMRC Admin 20
Hi sjkirkpatrick-14092023,

If you can contact our Income Tax department we will be able to send a referral regarding this to update the records.
Income Tax: general enquiries

Thank you.
Posted Wed, 27 Sep 2023 08:55:05 GMT by HMRC Admin 25
Hi Suk201708 Fok,
If you are still receiving letters, please cross out the name and address on the front of the envelope, write "return to sender" on the front of the envelope and post the letter back to us.
Thank you. 

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