SATR Refund - No Option to 'Request Repayment'

I have submitted a SATR on 31/1/23, which showed a tax overpayment. This page https://www.gov.uk/self-assessment-tax-returns/corrections states: To claim a refund, go to ‘Request a repayment’ from the left-hand menu within your HMRC online account. Allow 4 weeks for your refund to be sent to your bank account. I don't have a left-hand menu and I don't see a 'request a repayment' option anywhere? I also do not see any entries under 'check progress' of a form, which I'd expected to show the status of my SATR. (I do see the receipt elsewhere for the SATR filed 31/1/23.) This process for refunds seems to be a significant change from previous years, where bank details for a refund were previously requested by HMRC in the SATR form itself and everything was automated. It doesn't seem that these changes for 2021/22 have been communicated very well.

Hi,
 

If the option for claiming a repayment through the online account isn't shown, you will need to contact our helpline. See link: Self Assessment: general enquiries   . Thank you.

Are you suggesting I call the helpline to get my refund, get the repayment option added to my account or both? Is this a known problem? Thanks.

Hello.

The helpline will go through the process for issuing the repayment they will not be able to update your account.

Thank you.