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Posted Thu, 13 Jan 2022 11:02:01 GMT by Anitap
Hi, can anyone point me to the link for the Webchat please? To contact HMRC regarding PAYE it says to call or use the webchat if not urgent, but I can't find a link anywhere!! thanks :)
Posted Fri, 14 Jan 2022 17:59:30 GMT by HMRC Admin 20
Hi Anitap,

You can access it here:

Income Tax: general enquiries

Thank you.
Posted Mon, 17 Jan 2022 10:24:11 GMT by Anitap
Thanks for your reply, but there is no link to the webchat from that page?
Posted Mon, 17 Jan 2022 12:11:21 GMT by HMRC Admin 17

After checking the webchat service is currently on hold, you would need to try and call or helpline or contact by post.

Thank you.
Posted Mon, 17 Jan 2022 12:27:01 GMT by Anitap
ok, thanks for checking
Posted Mon, 18 Jul 2022 11:42:36 GMT by Renato Pacetti
Good afternoon I worked as a temporary for three weeks in May, but the employer paid me for just two weeks. I have been in contact with HR, who said they have gone to look at the case, but now after three weeks of no reply, I sent an email but again, no reply. What can I do ? Regards. 
Posted Wed, 20 Jul 2022 14:24:14 GMT by HMRC Admin 10
Hi Renato Pacetti
If you are unhappy with the response being provided by the employer you may need to contact Acas to get some advice:
Pay and work rights helpline and complaints
Posted Fri, 23 Sep 2022 15:35:18 GMT by Georgia Middleton
Hi, I’m 20 years old & in My second year of my apprenticeship, I haven’t completed my course yet but I’m 21 next month & I’ve seen online that my pay should’ve gone up to minimum wage, can someone tell me if this is correct or if it’s only when I have completed my course, thanks.
Posted Tue, 27 Sep 2022 12:43:45 GMT by HMRC Admin 19
Hi Georgia Middleton,

All workers engaged under a contract of apprenticeship, or treated as employed under a contract of apprenticeship qualify for National Minimum Wage (NMW) rate, at either;
  • The rate for apprentices - if they are under 19 years of age or if they are over 19 and in the first year of their apprenticeship.
  • The rate applicable to their age band - if they are over 19 and have completed the first year of their apprenticeship.
This means that once an apprentice aged 19 or over has completed the first year of their apprenticeship, they must be paid the NMW rate for their age from the first day of the pay reference period that begins on or after their 19th birthday or completion of the first year of their apprenticeship. 

You can find more information on NMW rates here:

National Minimum Wage and National Living Wage rates

Thank you.
Posted Mon, 21 Nov 2022 09:28:55 GMT by Evelina Alexandrescu
HI! I started working in the UK on November 2020 and left on November 2021.On my personal tax account it says there’s no records of me being employed and when I check my NI contributions it says “0”.Is something I can do to change this?
Posted Wed, 23 Nov 2022 14:17:15 GMT by HMRC Admin 32

You can send us a letter confirming the following information to the address below and we can check your records.
  • your name
  • address
  • date of birth
  • National Insurance number
  • a copy of your P60 or final payslip for the tax year 2020-2021
  • a copy of your P45 or final payslip for the tax year 2021-2022

Individual Caseworker Section
National Insurance Contributions and Employer Office
HM Revenue & Customs

Thank you.

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