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Posted Mon, 06 Mar 2023 09:09:49 GMT by FeeB
I sent my request for payment for my tax refund on 6 Feb. The confirmation states HMRC aim to issue repayment in 2 weeks. It is now 4 weeks since the submission request. When will I receive the payment?
Posted Wed, 08 Mar 2023 13:37:54 GMT by HMRC Admin 20
Hi FeeB,

Some repayments can be stopped for additional security checks and we aim to clear those within 6 weeks where possible, please contact us if you have not received anything within 6 weeks.
Self Assessment: general enquiries

Thank you.
Posted Fri, 10 Mar 2023 12:09:11 GMT by Sweetangel
Same with me. I completed a self assessment refund online since Nov last year, after checking my account few days later the money was still showing in my account as if it was never requested. I have requested severally since and same thing happened. Unable to get through to anyone at hmrc. Could someone explain to me what is going on please
Posted Tue, 14 Mar 2023 18:07:36 GMT by Nikki
I completed my tax return last July and requested a refund. Nothing - I then thought that they weren't issued until after 31 Jan so I waited and claimed again in Feb. Still waiting and can't get through on the phone - get cut off every time.
Posted Wed, 15 Mar 2023 11:36:39 GMT by HMRC Admin 32
Hi Sweetangel,

If the refund hasn't been issued there may be something stopping this happening. You will need to try our Self Assessment team again or write to us.

Self Assessment: general enquiries

Thank you.
Posted Sat, 18 Mar 2023 14:58:45 GMT by FeeB
It is 6 weeks since I requested my tax refund and still no refund into my account! Not sure what to do now?
Posted Thu, 23 Mar 2023 09:37:14 GMT by HMRC Admin 20
Hi Nikki Craske,

If you have an online account, you can view if there is a repayment available.
If you are unable to request the refund online you will need to contact our helpline again.
Self Assessment: general enquiries

Thank you.
Posted Thu, 23 Mar 2023 14:59:29 GMT by HMRC Admin 25
Hi FeeB,

If you have not received any correspondence please contact our helpline.

Self Assessment: general enquiries

Thank you. 

Posted Thu, 23 Mar 2023 15:50:42 GMT by lizmcphil
I've submitted mine probably 10 times, beginning in early November. I get the same "payment within 2 weeks" message each time, and then nothing happens.
Posted Thu, 23 Mar 2023 16:11:49 GMT by lizmcphil
Calling isn't an option that works, so I suppose we need to write a letter?
Posted Wed, 29 Mar 2023 15:58:46 GMT by HMRC Admin 20
Hi lizmcphil,

If you are unable to contact us by telephone then you will need to write a letter.

Thank you.
Posted Wed, 29 Mar 2023 16:31:21 GMT by FeeB
I finally spoke to HMRC last week. I did have to hold for 45 minutes but spoke to someone. I needed to answer some 'security' questions for the refund to be released. It does seem odd that HMRC require this, and the HMRC person did say there was a glitch in the system!! However, all done and refund came through within 5 days.

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