Hi, You have recently sent me a letter regarding my expenses claim and requested some information from me. I have tried to call your number multiple times to no avail. Sometimes I have been waiting for over an hour and the phone simply cuts off. I don't have loads of free time to call you. So how on earth can I contact you when your phone line doesn't work? I am very keen to do what I can. I'd be grateful to know if it would be better to send you the information you require, by post? Or alternatively can you call me please? I am happy to give my number. Please let me know the best option. Thanks.