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  • Re:Online account blocked for almost a year with no update

    Hi Dannyjax79
    If you cannot login or self-serve using your password, you would need to call Online Service Helpdesk on 0300 200 3600 for further assistance .
    Thank you.
  • Re:NI contributions - differing bank account names

    Hi Steven Wong,
    If your bank holds the account under a different name but the sort code and account number are the same then yes you can use that account.  It was previously known as ‘HMRC NICO’ before changing name to ‘HMRC NIC RECEIPTS’
    Thank you.
  • Re:Can I still pay additional NI contributions

    Hi Simonapsey apsey,
    Yes the date of April 2025 is correct for deadline to pay voluntary contributions for years older than six years.
    For the years working in Cambodia as a volunteer you would need to complete for CF83 from gov.uk and apply to pay voluntary contributions for Development Workers abroad – complete and return the form and our international team will advise what and how you can pay.
    For the year 15/16 if this was just in the UK then you can call our National Insurance helpline to get the amount confirmed and a payment reference to allow you to pay via bank transfer or cheque to us.  If this year was also linked to an abroad period, include it in the application form mentioned above.
    Thank you.

     
  • Re:Purchase NI from abroad

    Hi Brendan Leane,
    I would have expected your application to have been dealt with by now – you can call our international caseworker team on +44 191 203 7010.  If you have a Personal Tax Account (PTA) set up via gov.uk you can check the status of certain forms you have submitted to us.
    Thank you.
  • Re:Voluntary National Insurance contributions

    Hi BarbS,
    The payments have been very busy towards the end of the tax year but we are processing them in good time, if it has been more than eight weeks since making the payment you can contact our NI helpline and an agent will check the details.
    Thank you.
     
  • Re:Canadian Citizen - Worked in UK for 8 years, now back in Canada, continue NI contributions?

    Hi Jonathan Gregory,
    You cn pay voluntary contributions to the UK scheme from abroad.
    To apply to pay National Insurance contributions abroad
    •    go to www.gov.uk and search NI38
    •    read the guidance on social security abroad: NI38 and the landing page.
    •    fill in and send us the form CF83 Application to pay National Insurance Contributions abroad. This can be completed online or by print and post.
    If your application to pay voluntary National Insurance contributions abroad is approved, we will write to you to tell you and confirm payment dates and amounts or we may ask for further information.
    Thank you.