HMRC Admin 8 Response

Hi,
At the time you make your claim to the UK State Pension, you should inform The Pension Service, that you have been in Spain (and any other country that you may have lived/worked) and provide them with the dates involved.  They will then be able to help you further.
Thank you.

 

Hi, 
We apologise for the 40 week time scale but there is currently a big back log for this type of application.
Timescales can change however.
I want to assure you we always treat a customers within 6 months or over State Pension Age as a priority.
If at any time the credits are awarded after a person reaches State Pension Age, you can get back dated payments of your state pension from the DWP from the date you reached state pension age or from the date we received the application if someone made an application over state pension age.
Thank you.

 

Hi,
We can confirm that as you are paying overseas National Insurance contributions then your ’18 Digit Reference Number’ is:  Your National Insurance Number + IC + Surname + initial.  
If this does not add up to 18 digits then that is fine.
Thank you.

Hi,
We apologise that your payment has not been allocated to your National Insurance account yet.
 If you could call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas) then they will be able to allocate your payment straight away.  
If you could have details of your payment handy when you call then this would be helpful.
Thank you.

Hi,
We apologise that your payment of voluntary contributions has not been allocated to your National Insurance account yet.  
Please call our National Insurance Helpline on 0300 200 3500 (from the UK) or + 44 191 2037010 (from overseas), they will be able to allocate your payment straight away.  
If you could have your payment details handy when you call then this would be helpful.
Thank you.

Hi,
We can advise that you will not be penalised because of the length of time it is taking to provide you with a full reply about any shortfalls of voluntary National Insurance contributions.  
If we reply to you close to or after April 2025 then you will be given extra time to make any payments of voluntary contributions that you wish to.
Thank you.

Hi,
If you could call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas), they will ensure that they have the correct address recorded for you and update it if required.  
Thank you.

Hi,
If you could call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas), they will be able to trace for your National Insurance Number, update your address and provide you with it through the post.
Thank you.

Hi,
To pay voluntary class 2 National Insurance contributions you must be employed or self-employed overseas and were normally employed or self-employed in the United Kingdom before your departure.  
If you could read our leaflet NI38 ‘Social Security Abroad'  complete and return our CF83 application form then our International Team will be able to assess whether you may be entitled to pay at the voluntary class 2 rate.
Thank you.

Hi,
To be entitled to pay voluntary class 2 National Insurance contributions whilst overseas a person must be employed or self-employed overseas and were normally employed or self-employed in the UK before their departure.  
If your client was normally employed or self-employed in the UK before their departure then they may pay voluntary class 2 contributions until their overseas employment ended.  
They would then go on to pay voluntary class 3 contributions if they wished to do so.  
You may with to ring our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 2037010 (from overseas) to ask them to arrange for our International Team to look at your client’s case again.  
If you prefer, you could write to us at:  HM Revenue & Customs, PT Operations North East England, BX9 1AN, United Kingdom.
Thank you.