HMRC Admin 25 Response

Hi Donna Kenworthy,
I would advise contacting the Customs and International trade helpline on 0300 322 9434 if you have any other issues with your query.
Thank you. 

Hi Fatih YILDIRIM,
You need to contact the EORI team as they can only assist with any issue with the number.
Get an EORI number
Thank you. 

Hi Laura Curtis,
Customs value of the goods at the time of importation is determined by the value of the goods, postage, packaging, insurance and any duty you owe. You pay VAT when you buy the goods or to the delivery company before you receive them.
If you have to pay VAT to the delivery company, it’s charged on the total package value.
More information on thresholds explained in below link.
Tax and customs for goods sent from abroad
Thank you. 

Hi Nahrihra,
You can start looking up trade tariff to search the customs charges and any import controls.
Trade Tariff: look up commodity codes, duty and VAT rates
You can also hire a customs agent to do the clearance.
Get someone to deal with customs for you
Thank you. 

Hi Georgia Ogden,
You can look in to applying for a repayment using below link.
How to apply for a repayment of import duty and VAT if you've overpaid (C285)
Thank you. 

 

Hi NereaFacundo,
Customs charges are applied because it has been sent as normal parcel without claiming returned goods relief.
Customer needs to check if UPS will allow them to send the parcel back without incurring costs.
Alternatively customer can pay the charges and request a repayment from HRMC using form C285.
More information on below link.
How to apply for a repayment of import duty and VAT if you've overpaid (C285) EnglishCymraeg
Thank you. 
 

Hi Evianyu,
 A seller in Poland needs to speak to their VAT department for advice about VAT exemptions, but importer in the UK will have to pay the customs charges as per the trade tariff.
As the trader is no longer VAT registered in the UK, they need to ensure they have new EORI number.
EORI number issued with VAT number should not be valid or used.
Trader can contact EORI team using below link.
Get an EORI number
Thank you. 
 

Hi Domini Beniston,
If you do not want a 3rd party to make a claim/act on your behalf then you should not sign authority for them to act on your behalf or nominate them to receive a repayment on your behalf.
If you authorised an agent to act on your behalf in the past and you no longer want this to be the case, then you would need to contact HMRC to update your records. 
Contact HMRC
If you signed a deed of assignment  this can only be revoked by both parties writing to HMRC revoking the deed.
If you think you have been the victim of a scam claim then you would need to report the details to:
Action Fraud 0300 123 2040 website www.actionfraud.police.uk
Thank you. 
 

Hi Grace Weddell,
Please refer to this guidance regarding leaving the UK
Tax if you leave the UK to live abroad
 For advice regarding your Student Loan, please contact the SLC:
https://www.gov.uk/government/organisations/student-loans-company
Thank you. 

Hi Renita,
Sorry, but we are unable to answer your question regarding MA, this benefit is paid from the Department of Work and Pensions. 
Please contact then for advice. 
Report a change of circumstances
Thank you.