HMRC Admin 25 Response

Hi Baskar Arumugam,
Thank you for your enquiry.
Unfortunately, without accessing your personal National Insurance records, we are unable to answer your query.
You will need to contact our HMRC helpline, or write to HMRC to ask them to review your request, or provide a full explanation of why you are not entitled to a refund of National Insurance contributions.
Our contact details are: 
National Insurance Contributions & Employer Office
PT Operations North East England
Payment Reconciliation
HM Revenue and Customs
BX9 1AN
0300 200 3500 (+44 191 2037010 if calling from abroad)
Lines are open Monday to Friday from 8am to 6pm.
Thank you. 
 

Hi KikiMc,
If you have access to a Personal Tax Account (PTA) you will be able to print a National Insurance Confirmation Letter off yourself.
If you do not currently have a PTA you may wish to consider setting one up via gov.uk.
Alternatively, you may wish to call our National Insurance Helpline (on 0300 200 3500) and they will be able to arrange for a National Insurance Confirmation Letter to be issued to you via post.
Thank you. 

 

Hi david thomas,
Information about paying voluntary National Insurance contributions whilst overseas may be found in our leafletNI38 ‘Social Security Abroad’ which you may find here:
Social Security abroad: NI38
If you wish to pay voluntary contributions after reading the leaflet then please complete and return the CF83 application form which you will find at the same web page as the NI38.
Before applying to pay voluntary contributions you may wish to check your current and future entitlement to a British State Pension.
More details are given here:
Application for a State Pension forecast
Thank you. 

 

Hi Brian Courtney,
As you are over State Pension age we cannot advise about periods abroad,m as this is done by the DWP International Pension Centre +44 (0)1912187777 – they can advise about gaps in National Insurance, what can be paid and how much it costs.
Thank you. 


 

Hi Euroqueen Anne,
It is correct that National Insurance contributions cease once customer reaches their state pension age.
There is no such change in deductions for Income Tax, that will continue if a customer is over the Income Tax Threshold.
Previously, if an individual earned over the Income Tax Threshold they would pay BOTH NI and Income Tax so it could be their total deductions are lower.
Thank you. 
 

Hi Mirrorball16,
The caseworker team who deal with applications to pay voluntary contributions are currently dealing with work from 16 January 2023 or 35 weeks. Once your application to pay has been processed you will will receive a letter showing payment dates and amounts.
If you wish to progress chase your correspondence you should call the NI helpline:
National Insurance: general enquiries
Thank you. 

Hi Phil Carter,
Our Individuals Caseworker Team are currently dealing with queries received in January 2023 so there may be still a delay for you to receive a reply. However, you may wish to call our National Insurance Helpline on 0300 200 3500 to make sure that we have all the information that we need to trace the missing contributions and record them to your National Insurance account.
Thank you. 
 

Hi Cherry McNamee,
If there is some information that you would like us to take into account when we look at your CF83 application form, then please forward the letter to us.
When we deal with your CF83 form we will see your letter and include the details that you will have provided.
Thank you. 

Hi Emireli,
Without more details we can’t check your records.
If you have paid and received confirmation that the money has been allocated then DWP usually recalculate the state pension straight away.
We would suggest first checking via your Personal Tax Account ( PTA) or by calling NI helpline that the money paid has been received, allocated and charged to the correct years to make them fully qualifying.  
Then please call DWP Pension Service to check the position with the pension award/calculation.
Thank you. 


 

Hi Relishy57,
Applications for Specified Adult Childcare Credits (SACC) are currently taking 35 weeks from receipt to processing.
Any decision to backdate pension award is for DWP to make, normally they would honour the date of the application as the date the contributions were updated.
So 21/22 should be backdated to the start of SPA, 22/23 likely take effect from the date of application.
However, as I say the backdating decision is solely at DWP discretion and you should contact the Pension Service to discuss.
Thank you.