national insurance record: Year is not full

In my national insurance record it's showing: 2008 to 2009 Year is not full We are checking this year to see if it counts towards your pension. We’ll update your record when this is finished, you do not need to do anything. It's been showing this for many years. I tried to contact HMRC Future Pension Centre helpline to find out if I can make a voluntary contribution for this year if it isn't full, but the phone line hangs up on me every time. What can I do to get the info on this year and make a payment (if needed)? I am aware this needs to be done before April 6th, so time is running out! Thanks

HMRC, would you please reply to my enquiry. Many thanks.

The deadline has been extended till July 31 see money saving expert forum thread on this topic.

Hi homework23,

The deadline for paying voluntary National Insurance contributions for that tax year has been extended to 31/07/2023.

You will need to check with the Future Pension Centre if paying for that year will benefit you. If you pay without checking with them and your pension does not increase, you won’t be entitled to a refund so it is important that you obtain that information before sending any payments to HMRC.

You should also contact our National Insurance team for us to check that year and confirm if there is a shortfall or not. 

National Insurance: general enquiries

Thank you.

Its all very well telling us to contact Future Pensions, but as everyone has pointed out you can't get through as they never answer the phone. I've been trying to call them since January. Unless you address this issue it's not clear what good extending the deadline does except to waste even more time.

My contributions list has been paid in full until last week, where it has suddenly changed to 2014/2015 not paid in full . My husbands is exactly the same, all fine then suddenly both of ours saying that year was not paid in full. We know they are - please advise what we can do?

I sent a cheque to HMRC to pay contributions towards my state pension for missed years. This cheque was cashed by them 7 weeks ago, but my records have not been updated. Has anyone had experience of this and how long it takes for your records to be updated.

Hi Lisa Philp,

Unfortunately the nature of this enquiry must be investigated and therefore you will have to either telephone the NI helpline on 0300 200 3500,
or write into us, the address to write to is

Individuals Caseworker
HMRC
PT Operations 
NIC&EO
BX9 1AN

Thank you
 

Hi Jackie Pope,

We are currently experiencing a high volume of payments at present.  
The timescale for allocating to a National Insurance payments to a record is 8 weeks.  
As you are near that timescale I would advise that you will need to call the NI Helpline on 0300 2003500.

Thank you.

Anyone struggling to contact future pensions,ring them at exactly 8.00am and you will get through,HMRC unfortunately,is at least 60 mins before you will get to speak to an advisor .