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Posted Fri, 23 Sep 2022 13:47:06 GMT by Charlotte Ho
Hi, I just signed in my personal tax account and tried to get some information about my tax refund as my hr manager told me that I am overpaying the tax but the system said I have no taxable income because there is no record of me being employed. I have worked in my current company for at least one year and the NI and tax deducted from my wage every month so I was very confused, until I found that my name is not correct on the system. It seems like the name my employer used for PAYE is different to the one on HMRC's record. Therefore I submitted the form of changing name and I would like to know if HMRC could calculate the right amount of tax as the NI number is the same
Posted Mon, 26 Sep 2022 11:32:05 GMT by HMRC Admin 17

Hi,
 
You should contact our helpline to advise of the details your email is using, as this may have caused a duplicate record to be created,
once we locate that record we can get it transferred to your correct record.

Thank you.

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