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Posted Fri, 03 Jun 2022 21:14:49 GMT by Dennis
I couldn't find these steps online before, so here's how to setup an Access Code on your new phone's HMRC app: (These steps are written for the desktop gov.uk website as at June 2022. The site may later change and the mobile site may differ.) 1. Sign into your "Personal Tax Account": https://www.gov.uk/personal-tax-account 2. Go to "Your Profile": https://www.tax.service.gov.uk/personal-account/your-profile 3. Change your "Sign-in details" under Settings 4. Click on "How you get access codes" 5. Click on "Change" for the existing access code and scan the QR code from your HMRC app or other authenticator app (or create a new access code with "Add another way of getting access codes" and then remove the old access code)
Posted Wed, 15 Jun 2022 09:19:54 GMT by Jim_P
I can`t get past stage 1. Clicking on start now takes me to the Government Gateway log in and once again I cannot proceed because I have a new phone number, I don`t hold a UK passport and I don`t have a NI driving licence.
Posted Wed, 15 Jun 2022 15:53:25 GMT by HMRC Admin 10
Hi Jim_P

There will be an update to the verification journey in July, and you may be able to reset the access code method then.
Thankyou.
Regards.
Posted Sun, 02 Oct 2022 15:20:30 GMT by Jason Payne
This update doesn't seem to have happened in July as the problem still exists. Any update?
Posted Wed, 05 Oct 2022 13:32:51 GMT by HMRC Admin 17

Hi,
 
When logging in, there should be an option to say that you can't access the code which will take you through the process
to set up a new verification.

If this is not showing you will need to contact our OSH department:

Technical support with HMRC online services   .

Thank you.

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