I made a Self-assessment payment on account but used the WRONG payment reference

Hi I am seeking help, I made a Self-assessment payment on account for Y/E 2022 but used the WRONG payment reference number. I have tried phoning HMRC without success! I have written letters with recorded delivery explaining the situation to the Accounts Office in Cumbernauld and also to the Self Assessment centre. I am concerned that at the moment the money paid is in the system but not credited to my payment reference number. Any advice would be gratefully received! Thank you.

Hi,

We are unable to access individual tax records to provide a progress report on the forum. However, you have taken the correct action by writing to the Accounts Office to report the problem and resolve the situation. To obtain a full update, please contact the Self Assessment team.                                        

Self Assessment: general enquiries

Thank you.