HMRC’s Customer Lab is carrying out a research project with small businesses who complete Self Assessments and/or VAT returns as well as with tax agents authorised to deal with VAT on behalf of their clients. 
The research would be a 60-minute interview via Microsoft Teams with an HMRC researcher and would aim to capture your experiences and opinions of HMRC digital services and products. As a thank you for taking part you would receive £80. 
We would like to reassure you that the research is completely voluntary and taking part would not affect your current or future relationship with HMRC.
To register your interest, please email with your name and phone number. A representative from our research partners Kantar Public UK will then call you back to discuss the research further. Please be aware that we may not be able to contact all those who register their interest. 
If you have any questions about the legitimacy of this research please contact