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Posted Fri, 24 Feb 2023 13:24:17 GMT by gilocros
Hi there, I hope an HMRC agent can help... I've tried repeatedly to set up a Time to Pay installments plan for my most recent tax return. I meet all the criteria here: Also, I meet all these criteria: You can set up a Self Assessment payment plan online if you: have filed your latest tax return YES owe less than £30,000 YES are within 60 days of the payment deadline YES - today is 24/02/2023 plan to pay your debt off within the next 12 months YES do not have any other payment plans or debts with HMRC YES - no existing plans nor debts However, when I log in with my Gateway account details, the system simply says to call, saying I do NOT meet the criteria above, which as explained, I do. Please can an HMRC agent mail back and I can supply my details, perhaps you can then fix my account and I'd love to log on and setup the plan, thanks.
Posted Mon, 27 Feb 2023 13:50:15 GMT by gilocros
Hi HMRC - can you reply to me please?
Posted Tue, 28 Feb 2023 12:52:02 GMT by HMRC Admin 32

We would not be able to correct this, you will need to contact our helpline to setup a plan.

Payment problems

Thank you.
Posted Tue, 28 Feb 2023 15:12:02 GMT by gilocros
Hi there, Thanks - I will contact the helpline this week then.

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