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Posted Sun, 08 Jan 2023 20:02:05 GMT by jadeted
Help - 2nd week trying to get somewhere with this - being past backwards and forwards, holding on for hours for a reply, getting cut off, getting directed to "robot" help with generic answers and no real advisers ever available then directed back to original number! . Cannot use to log on to submit my self-assessment anymore - Gov. uk could not find my email address. After days of frustration I set up a new Government Gateway Account and now cannot get past their i.d. verification though all answers are correct. I am told it is a technical problem and has to be dealt with the online help which is a robot, then I eventually get an email answer to say it is not a technical problem which directs me back to the original number ...... and so it goes on. I cannot submit my return through no fault of my own!
Posted Wed, 11 Jan 2023 14:46:05 GMT by HMRC Admin 32

If you are unable to pass the ID verification questions you will not be able to submit an online return and will need to complete a paper return.

Thank you.

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