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Posted Wed, 23 Nov 2022 10:54:01 GMT by KG
Hi, So my EORI is showing as valid and is also showing as registered in CDS when checking on the government website however FEDEX can't clear my goods through customs as a result. They are saying the following: 'FedEx has carried your shipment, which has arrived into the UK. However, in order to clear this shipment through UK customs we need to confirm whether your EORI number has been authorized in the newly introduced Customs Declaration Service system.' The EORI in your profile (ie. importer, declarant) appears as not authorized. Please check if you have completed all of the required steps and get back to us with a confirmation.' Can someone advise why and help get this sorted. The EORI team also confirmed that I was registered with CDS as well over email so not sure what else i can do. Thanks!
Posted Wed, 23 Nov 2022 17:05:47 GMT by HMRC Admin 10
Hi
I would advise contacting the Customs and International trade helpline on 0300 322 9434 with your query or email:
cds.operations@hmrc.gov.uk.
Thankyou.
Regards.

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