Personal Tax Account - The information you gave does not match our records

I have a problem proving my identity when trying to login to my personal tax account. I am asked for my government gateway ID, password and national insurance number, which is accepted. I am then asked to prove my identity by providing my first and last name, date of birth and national insurance number. I then get a message saying that the information I gave does not match their records. I have tried to call and get this resolved on a number of occasions, but am always passed from person to person as they say they are unable to help me, so I end up giving up. Can anyone help please or direct me to someone who can? Thanks!

Hi
If the information you are entering matches our records, then the system may not have enough information available for you to pass the verification questions and will not let you move any further forward.
Thankyou.
Regards.

Hi, Are you able to advise on who I can contact to resolve the issue please? Thanks

Hi,

To report the problem, you need to access the link at the bottom of the screen that will say "get help with this page" or "is there anything wrong with this page". This will bring up a form with the required information to submit to our digital support team.

Thank you.

Hey I'm having the exact same problem... Name and DOB 'don't match' my NI number... I've tried ringing loads of different numbers and webchats with no success.... And there is no "get help with this page" or "is there something wrong with this page" on my screen (on the app, on the website on my ipad, macbook or iphone). This needs to be resolved...I can't find help anywhere else...please help...

I am having the exact same problem Feb 2023

Same problem here. After 3 hours of trying online and failing, advised by digital HMRC online help by email to phone 0300 200 3300. After more 45 minutes on hold unable to get through security check on the phone, no help, very abrupt to get us off the line. Advised to phone 0200 200 3600. There, short hold, very helpful. The statement "does not match" was in fact not true. It was not a maiden/ married name issue as suspected but in fact that the NI number was a "temporary one", odd as have had it over 50 years. NI is now being regularised by "self assessment". Knowing the UTR seemed to help. So the data did match but the "temporary" nature of the NI number on HMRC's system (no return filed for >10 years may be the reason??) blocked me. 20 Feb 2023.

Second number is: 0300 200 3600. Sorry.

 

Hey I'm having the exact same problem... Trying to contact the HMRC via many ways, but unsuccessful. Please, help.

Hi I'm having same problem.... details dont match our system 4hrs yesterday trying to get through does anyone know if you can email ?

Hi Ledgers66,

You will need to contact our Income Tax team, there is no email option.

Income Tax: general enquiries

Thank you.

I am also having this problem when trying to log onto GovGateway, have rang 0300 200 3600 but it takes me through the options and then rings off. Went to Income tax : general enquiries and that was of no help. Please help, been trying for hours to sort this.

Hi,
 

If you need to update your personal details you can contact our Income Tax helpline. If this has already been done you will need to use the 'report a problem with this page' link. Thank you.

can you provide a phone number so I can actually speak to someone , have spent many hours trying to sort this with no luck. PLEASE

Hi PA333 Williams,

Our contact details for Income Tax queries are here:
Income Tax: general enquiries

Thank you. 
 

I am unable to prove my identity when trying to login to my personal tax account. I have login to government gateway. I was asked to prove my identity by providing my first and last name, date of birth and national insurance number. I then get a message saying that the information I gave does not match their records. I managed to speak with someone after calling several numbers and the issue had to do with my date of birth. My employers have correct details but HMRC has the wrong information on my date of birth. I have recently written to HMRC providing proof of identity sending original copies by post. And documents was later returned after 3 weeks. I am still unable to proof my identity with my details and I have been getting the same message. Does this mean that this was not resolved after going through all the hussle and sending documents to proof my date of birth? Can anyone please help me with answers? I don't want this affecting my pension. Thank you.

I am starting two new jobs this year in late May. One is a full-time job earning £21,255 per year, The other is part-time working only weekends making £231/week (£11,088/year). How much tax and national insurance will I have to pay?

Hi Rosina Ganyo,

The documents are returned to you once they are scanned it. This does not meet that your letter has been reviewed.

If you contact our National Insurance department here National Insurance: general enquiries they will be able to advise if the letter has been processed.

Thank you.

Hi Jay Yung,

You can estimate your Tax and NI here.

Estimate your Income Tax for the current year

Thank you.