HMRC Admin 25 Response

Hi leonia,
To obtain the minimum UK State Pension you need at least 10 qualifying tax years of National Insurance contributions.
The more qualifying tax years that you have the greater your UK State Pension entitlement will be.
If you are overseas and wish to pay voluntary contributions then details are given in our leaflet NI38 ‘Social Security Abroad’ which you may obtain here:
Social Security abroad: NI38
Thank you. 

 

Hi Anabeme,
You have done the correct thing by sending HMRC copies of your P60’s/payslips.
The current timescale for the department who will deal with this for you is approximately 30 weeks.
They are currently dealing with post received on 20 January 2024.
If you wish to, you can contact your payroll department to ask if there is anything that they can do to rectify this for you.
Thank you. 
 

Hi EllieMay24 Douglas,
It may take up to 6 weeks for a payment of voluntary contributions to be reflected on your National Insurance account.
If it’s been more than 6 weeks, we would have suggested you call the National Insurance Helpline, but you have advised that you are not able to.
The only other way is to write to us at the following address:-
HM Revenue & Customs
PT Operations North East England
BX9 1AN
United Kingdom.
Thank you 

 

Hi Genes,
You will need to speak to an advisor on the National Insurance helpline and ask them to update you with the current position on your allocation of payments.
The number to call is 0300 200 2500 or +44 191 2037010 if you are calling from abroad. Lines are open from 8am to 6pm Monday to Friday.
National Insurance: general enquiries
Thank you. 

Hi EmilyHaz83,
If you could call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) they will be able to update your National Insurance account with your name and address.
National Insurance: general enquiries
Thank you. 

 

Hi Dolene,
May we suggest that you apply for a State Pension Forecast here:
Check your State Pension forecast
The Forecast will detail your current and future entitlement to a UK State Pension and will detail any voluntary National Insurance contributions that you may pay that might help improve your entitlement.
Your Personal Tax Account will only show any shortfalls of voluntary contributions at the class 3 rate.
If you decide to pay voluntary contributions after receiving the Forecast and wish to do so at the Class 2 rate then please contact HM Revenue & Customs and provide us with details of how you have been occupied.
Thank you. 


 

Hi Aleksandras Vijeckis,
Please contact the National Insurance helpline and ask them to trace your letter.
To send a referral to the relevant team to ask them to trace your payment.
The contact number for the National Insurance helpline is 0300 200 3500 or +44 191 203 7010 if you are calling from abroad.
National Insurance: general enquiries
Thank you. 

 

Hi Dav Chng,
We are unable make decisions on entitlement to pay voluntary National Insurance contributions by this method of communication.
We would, however, suggest that you read our leaflet NI38 ‘Social Security Abroad’ which you may obtain here:
Social Security abroad: NI38
Then if you wish to apply to pay voluntary contributions then complete our CF83 application form here:
Apply to pay voluntary National Insurance contributions when abroad (CF83)
Thank you. 

Hi Yogesh Limbu,
You may wish to call our National Insurance Helpline on 0300 200 3500 (or write to us) and ask for a Subject Access Request (SAR) which will show the personal information that we hold about you.
This might be helpful to you.
If you write to us, our address is:-
HM Revenue & Customs
PT Operations North East England
BX9 1AN
United Kingdom
Thank you. 
 

Hi Stephen Conroy,
Please see further information on how to pay voluntary National Insurance contributions from abroad here;
Pay Class 2 National Insurance if you do not pay through Self Assessment:
Make an online or telephone bank transfer
There is information on how to pay from an overseas bank account under the heading ‘Paying from an overseas bank account’. Your reference number would be your National Insurance number, followed by IC then your surname and initial.
If you want to pay by cheque, you should send this in sterling, made payable to:
‘National Insurance Contributions & Employer office’
With a covering letter to the following address:
National Insurance Contributions & Employer Office
HM Revenue & Customs
England
BX5 5BD
The National Insurance helpline contact number +44 191 203 7010 is still in use.
This line can be very busy. 
Thank you.