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Posted Thu, 15 Sep 2022 11:56:29 GMT by Helen Thomson
We imported an item from Germany but the parcel was damaged and contents lost. UPS made us pay duty and fees for the replacement consignment but won't refund us for the first one. They say we have to claim it ourselves somehow. What do we do please?
Posted Thu, 22 Sep 2022 11:22:38 GMT by HMRC Admin 2
Hi,

You can find guidance here:

How to apply for a repayment of import duty and VAT if you've overpaid (C285)

Thank you.

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