Discrepancies in PAYE/NI amounts held by HMRC systems

Hello, there are discrepancies in the amounts held by HMRC re PAYE/NI amounts owed by the client. These relate to May 21 and July 21 and difference is around £15,938. Per our software the PAYE/NI amounts should be £15,938 lower. We have tried all possible means to correct it like submitting FPS but in vain. Also, spoke to HMRC few times but again no luck. Our software provider has also confirmed that correct amounts were sent to HMRC but HMRC system still shows £15,938 more than the amounts actually owed. Could you please advise what we should do so that these discrepancies are resolved and HMRC systems are updated? Thank you Gaurav

Hi,

You will need to contact our Employers team so we can investigate this further.

It could be what we call a dispute charge if our systems all match but it is different from what you sent.

Employers: general enquiries

Thank you.

Thank you for your reply. How do we contact the Employers team please? On phone or by post? We want this to be resolved quickly so please suggest a method which will be quick. Thank you Gaurav Jain