I didn't receive the tax refund cheque

To whom it concerns: I received a message on July 11th that HMRC will post me a cheque in 14 days for tax refund, but I haven't received it yet. How can I check the status of the post? I am afraid it has been lost. Can someone get in touch with me by email, as I am not living in the UK at the moment, I can provide my NI number, and other information as well. BTW, is it possible to get the tax refund by bank transfer? Thanks.

Hi,
If you have not received the cheque within 3 weeks of that date, you will need to contact our Income Tax team, we can't review this over the forum. Income Tax: general enquiries
Thank you.

Hello, I'm facing a similar issue. I also have the same message on my personal account, indicating that HMRC sent me the tax refund cheque on July 4th. However, I haven't received anything. I initially thought it might have been sent to my old address, but the agency informed me that the new tenants might have returned all received letters to the sender. In this situation, could you please guide me on what steps I should take? I'm concerned that the cheque might be lost. Thank you very much for your assistance!

Hi Chaimae,
If you contact our Income Tax helpline we will send a request to cancel the cheque and issue a replacement.
Income Tax: general enquiries
Thank you. 

Hi, Please I haven’t claimed my tax refund since 2021. I strongly believe HMRC has been sending the cheque to my old address. How do I contact them to resend all the cheque to my current address????

Hi Chika Uchendu,
Please contact us by webchat or phone via Income Tax: general enquiries - we can then update your address, and organise to have any cheques that haven't been received to be reissued.
Thank you.

Hello I haven’t received my tax refund for the 2022-2023 year I’ve called numerous times asking why it’s taking so long and still nothing has changed I’ve been waiting a year for my refund which I should’ve received last year why is this the case please can I have an explanation on why this is the case

Hi LEMZ7777 Edwards I am sorry there has been a delay in the repayment being issued. To review this you will need to contact HMRC Self Assessment: general enquiries Thank you
 

Hi I am having a similar issue with a tax refund ( bare with me though as it’s confusing) Last year I was informed I was due a tax refund which from 201*-201* Then a month later HMRC informed me I owe tax from that same period I have been on my employment history and I payed no tax as I was below my personal allowance I have been on the online chat for over 2 hours this afternoon and the agent said they could see on the system showing I payed tax ( hence the refund) On my account it shows I didn’t pay tax . The said amount owed has now gone to a debt collection agency I asked if I could be provided with a breakdown although the agent said they couldn’t provide details Not quite sure what to to as I’m permanently off work due to health issues and on benefits Any advice Hope all the above makes sense

Hi tracy72 Bates We would need to access your record to review. You can contact our Self Assessment team at: Self Assessment: general enquiries Thank you.

Hi, Same issue here, I can't able to request from my Wise account

Hi I have received a text by HMRC in April this year saying I was due a refund and would have received a check by post within 14 days. Since I have not received it after over a month I have chased it by calling you and been reassured another one was going to be sent. As of today I have not received anything, I have also tried to contact the adviser online but it tells me no-one is available. Please can you refer me to the responsible department? KR R

Not to sure if this is the right forum but I have cashed in an AVC and I am a French tax resident and I sent an application form, signed by the French tax authority to claim the tax back in May. It was for quite a large sum and I have already lost 4 months interest on this. Does anybody know the average time it takes for HMRC to refund monies owed? Have tried phoning several times but I just get an automated voice saying they are to busy to take calls at the moment

Hi, I haven't receive cheque for the 2022-2023 year because it has been sent in my previous address. Now, I have changed my new address in the system. How can I re-claim tax refund for the 2022-2023 year?

Hi
Unfortunately, it is not possible to check individual tax records through this forum, if you have a question which relates to your personal tax situation or tax code please contact our helpline:  
Income Tax: general enquiries
On this page you will also see a link to Personal tax account: sign in or set up which may be the quickest way to review information relating to pay and tax history, tax codes and how to change them.